JP Morgan Chase

At Chase, you’ll be encouraged to push yourself and to define your own path. Your career potential is wide open

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Apr 23, 2018
**JPMorgan Chase & Co. (NYSE: JPM)** is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com at http://www.jpmorganchase.com/ . The Corporate Third Party Oversight (CTPO) team is responsible for developing, deploying, overseeing and ongoing reporting of a program that drives the effective use of third parties to accomplish JPMorgan Chase's strategic goals. This includes building awareness of the program at the firm and ensuring consistency globally across both the Lines of Business (LOBs) and corporate groups. It also includes understanding and dissemination of regulatory requirements and reporting to regulators on the program and status. The major focus of the program is to ensure our vendors are performing to the same high standards that JPMorgan Chase holds itself accountable to including client service, quality, control, regulatory compliance, business resiliency and protection of information. The Supplier Assurance Services (SAS) team is part of the JPMC Corporate Third Party Oversight (CTPO) Program. The team provides IT risk management oversight for third party service providers in accordance to JPMorgan Chase (JPMC) Third Party Oversight (TPO) Standards. The SAS Shared Service team supports all Lines of Businesses (LOBs), and regions globally. As a Supplier Assurance Services (SAS) Risk Assessment Lead, this position is responsible for performing Risk Assessments of third party’s system and infrastructure technology to ensure they comply with JPMC Corporate Policies & Standards and technology risks are managed. The firm-wide assessment team will partner with Lines of Business to focus on firm-wide assessments of large technology service providers. The Team is also responsible for assessing remediation plans and non compliance acceptances across multiple business lines where technology standards’ compliance cannot be achieved. This includes: + Identifying opportunities to improve third party risk posture, developing creative solutions for mitigating risks. + Liaising with JPMC and third party’s senior managers to communicate and influence best risk practices. + Driving compliance to adhere to best risk management practices throughout the organizations. As a Supplier Assurance Services (SAS) Risk Assessment Lead within this group your day to day responsibilities will be to develop and execute firm-wide risk assessments of processes, products or programs, with focus on consistency. This includes: + Engage with multiple LOB Delivery Managers for firm-wide third parties to ensure compliance with all required assessments per the JPMC policy and procedures. + Drive all aspects of the risk assessment of third party service providers. + Assess completed questionnaire and supporting field work materials to ensure they are complete and meet JPMC expectations. + Lead the onsite assessment, providing the overall IT Risk expertise. + Identify control breaks and vulnerabilities with a third party. + Document findings and work with the LOB Delivery Manager to resolve those findings through Action Plans (APs) or seek Risk Acceptance (RA) approvals. + Validate evidence from third party, before Action Plans are closed. + Escalate issues associated with third parties as needed. + Identify opportunities for process improvements to deliver increasing operational efficiency in the processes. + Identify opportunities for improving third party risk posture as well as JPMC's third party risk management processes, including expanded monitoring, KRI tracking, etc. + Assist with various Third Party Risk Management program initiatives working closely with the Third Party Risk Management Leads. + Support internal education and best practices sharing with peers and colleagues, as well as third party education & awareness, as needed + 7-10 years of experience in Business Information Technology within a large enterprise level environment. + 3-5 years of experience Risk Management, Technology Audit function or Information Security Risk + 5-7 years of work experience in one or more areas of infrastructure (e.g. UNIX, Windows, mainframe), databases (e.g. DB2, Oracle, SQL Server) and networks is required. + Complete understanding of IT control policies. + Experience debating issues with senior decision makers and pushing back when necessary. + Strong written and verbal presentation skills at the senior management level across various business groups + CISSP, CISM/CISA or CRISC certification is a plus. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Columbus, OH
Apr 23, 2018
**JPMorgan Chase & Co. (NYSE: JPM)** is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com at http://www.jpmorganchase.com/ . The Corporate Third Party Oversight (CTPO) team is responsible for developing, deploying, overseeing and ongoing reporting of a program that drives the effective use of third parties to accomplish JPMorgan Chase's strategic goals. This includes building awareness of the program at the firm and ensuring consistency globally across both the Lines of Business (LOBs) and corporate groups. It also includes understanding and dissemination of regulatory requirements and reporting to regulators on the program and status. The major focus of the program is to ensure our vendors are performing to the same high standards that JPMorgan Chase holds itself accountable to including client service, quality, control, regulatory compliance, business resiliency and protection of information. The Supplier Assurance Services (SAS) team is part of the JPMC Corporate Third Party Oversight (CTPO) Program. The team provides IT risk management oversight for third party service providers in accordance to JPMorgan Chase (JPMC) Third Party Oversight (TPO) Standards. The SAS Shared Service team supports all Lines of Businesses (LOBs), and regions globally. As a Supplier Assurance Services (SAS) Risk Assessment Lead, this position is responsible for performing Risk Assessments of third party’s system and infrastructure technology to ensure they comply with JPMC Corporate Policies & Standards and technology risks are managed. The firm-wide assessment team will partner with Lines of Business to focus on firm-wide assessments of large technology service providers. The Team is also responsible for assessing remediation plans and non compliance acceptances across multiple business lines where technology standards’ compliance cannot be achieved. This includes: + Identifying opportunities to improve third party risk posture, developing creative solutions for mitigating risks. + Liaising with JPMC and third party’s senior managers to communicate and influence best risk practices. + Driving compliance to adhere to best risk management practices throughout the organizations. As a Supplier Assurance Services (SAS) Risk Assessment Lead within this group your day to day responsibilities will be to develop and execute firm-wide risk assessments of processes, products or programs, with focus on consistency. This includes: + Engage with multiple LOB Delivery Managers for firm-wide third parties to ensure compliance with all required assessments per the JPMC policy and procedures. + Drive all aspects of the risk assessment of third party service providers. + Assess completed questionnaire and supporting field work materials to ensure they are complete and meet JPMC expectations. + Lead the onsite assessment, providing the overall IT Risk expertise. + Identify control breaks and vulnerabilities with a third party. + Document findings and work with the LOB Delivery Manager to resolve those findings through Action Plans (APs) or seek Risk Acceptance (RA) approvals. + Validate evidence from third party, before Action Plans are closed. + Escalate issues associated with third parties as needed. + Identify opportunities for process improvements to deliver increasing operational efficiency in the processes. + Identify opportunities for improving third party risk posture as well as JPMC's third party risk management processes, including expanded monitoring, KRI tracking, etc. + Assist with various Third Party Risk Management program initiatives working closely with the Third Party Risk Management Leads. + Support internal education and best practices sharing with peers and colleagues, as well as third party education & awareness, as needed + 7-10 years of experience in Business Information Technology within a large enterprise level environment. + 3-5 years of experience Risk Management, Technology Audit function or Information Security Risk + 5-7 years of work experience in one or more areas of infrastructure (e.g. UNIX, Windows, mainframe), databases (e.g. DB2, Oracle, SQL Server) and networks is required. + Complete understanding of IT control policies. + Experience debating issues with senior decision makers and pushing back when necessary. + Strong written and verbal presentation skills at the senior management level across various business groups + CISSP, CISM/CISA or CRISC certification is a plus. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Jersey City, NJ
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. **Job Description:** As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient. Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Be an advocate for our clients + Listen carefully to the client and be willing to assists with any questions or issues the client has + Show initiative and proactively prevent problems for our clients + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels + You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers + Opening new accounts and assisting with Teller transactions as needed + Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Exudes confidence with clients when sharing product knowledge and solutions + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs + Strong desire and ability to influence, educate and connect customers to technology + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Minimum 6 months customer service experience is required + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Hyde Park, NY
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in our Branch Banking team, you’ll take a lead role in delivering an outstanding experience to Chase customers. You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You’ll contribute to the success of the branch by: + Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations + Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week + Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs + Adhering to policies, procedures and regulatory banking requirements This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships + Exudes confidence with clients when sharing product knowledge and solutions + Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs + Strong desire and ability to influence, educate and connect customers to technology + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + At least one year experience in: + Retail banking sales, or + Financial services sales, or + Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required + FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required - or must be successfully completed within 120 days of starting in role + Ability to work branch hours, including weekends and some evenings + Compliance with Dodd Frank/Truth in Lending Act* JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Oakhurst, CA
Apr 23, 2018
**Customer Information System (CIS)** is the firm's System of Record for customer data, providing a single 24x7 accessible, global view (360) of the customer's profile and relationships within JPMC. CIS supports services to front-end channels and batch interfaces to subscribing applications in order to provide a current and consistent profile of the customer. CIS manages data across all lines of business to ensure that an accurate, current, and consistent view of the customer's data is maintained and available. As a **Technical Product Owner** , you will serve as a liaison between IT scrum teams and business end-users. Work with the business to analyze requirements, help refine the business' product vision, and identify impacts to technology applications. Collaborate with scrum team(s) to create and refine user stories. You will be responsible to identify, assess, and document business requirements, recommend business priorities, and advise the business on options, risks, and costs. + Conductresearch to determine if solutions to business requirements currentlyexist within or outside the business unit, and if not, whether newsolutions are feasible. + Analyzeimpact of proposed solution across the business, develop use cases oruser stories to explain/demonstrate business requirements/specificationsto IT scrum team(s), and contribute a business or process perspectiveduring design reviews. + Ensure the acceptance criteria results correspond to the business' expectations. + Set priorities for thescrum team backlog, own the product backlog, and provide final say onwhether a work item is accepted at the end of a Sprint. + Facilitateimplementation of new functionality through training sessions, demos,and the development of appropriate documentation. + College degree, specialized training, or equivalent work experience + Minimum 5-7 years of relevant Business Analysis or Scrum experience + Agile framework experience + Prioritizing product backlog + Writing/Refining user stories + Articulating the business product vision + Understanding of the Business and IT strategies + Communicating project health and escalations to senior management + Strong analytical skills and writing skills, to include experience with articulating functional and technical details + Experience with SQL required + Experience with DB2, CICS, COBOL and/or Java development a plus + Experience/understandingof business process reengineering and business modeling concepts,business systems development and analysis + Basic understanding of the company's business practices and familiarity with the company's products and services + Financial Banking experience a plus Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers. At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Columbus, OH
Apr 23, 2018
As a Financial Advisor Associate, you will acquire and deepen relationships with clients through comprehensive needs based marketing and promotion of Investment products within our branch environment. You will work with the Branch Team to identify client needs, analyze customer information, define investment goals, build plans and make recommendations for client to achieve their investment goals and objectives through individual investment strategies while meeting your asset and revenue targets. A successful Financial Advisor Associate will be able to advise clients with complex investment relationships on asset allocation and portfolio construction for strategic and tactical decisions as well as market and implement investment solutions in accordance with the client's asset allocation. Financial Advisor Associates are expected to Coach Personal Bankers (licensed) on recommendations and educate them on our investment products and services. This position requires you to conform to legal and regulatory requirements and guidelines associated with state insurance and securities regulators, FINRA, SEC, JP Morgan Securities LLC and JPMorgan Chase. You will also be required to demonstrate technical expertise, strong revenue results and asset growth in investments and fiduciary products, and strong interpersonal skills as well as provide exceptional client service. **Qualifications** + At least 2 years of customer-facing investment, insurance and financial profiling and sales experience experience (phone-based sales a plus) + Excellent communication and organizational skills + The following license groups are required: 7, 63 and 65 series; alternatively 7 & 66 series required in addition to meeting FINRA continuing education requirements and the appropriate state Group 1 - Life and Variable Annuity License required + Strong compliance record in prior position(s) + Ability to create and foster strong partnerships with the branch employees and business partners + Track record that demonstrates exceptional ability to grow revenue, assets and client base + High achiever with entrepreneurial spirit + Strong business and investments acumen + Investment, insurance and financial planning experience required + Excellent track record from a legal and consummation of sale perspective + Bachelors degree preferred JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Orion Township, MI
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. **Job Description:** As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient. Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Be an advocate for our clients + Listen carefully to the client and be willing to assists with any questions or issues the client has + Show initiative and proactively prevent problems for our clients + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels + You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers + Opening new accounts and assisting with Teller transactions as needed + Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Exudes confidence with clients when sharing product knowledge and solutions + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs + Strong desire and ability to influence, educate and connect customers to technology + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Minimum 6 months customer service experience is required + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Briarcliff Manor, NY
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. **Job Description:** As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient. Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Be an advocate for our clients + Listen carefully to the client and be willing to assists with any questions or issues the client has + Show initiative and proactively prevent problems for our clients + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels + You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers + Opening new accounts and assisting with Teller transactions as needed + Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Exudes confidence with clients when sharing product knowledge and solutions + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs + Strong desire and ability to influence, educate and connect customers to technology + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Minimum 6 months customer service experience is required + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Brooklyn, NY
Apr 23, 2018
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the Firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The Strategy and Solution Architecture (SSA) team within GTI has a mission is to generate application infrastructure designs based on the Firm’s businesses, applications and infrastructure partner’s current and future requirements. A strong drive of the team will be on standardization via adoption of GTI managed services, resiliency in designs to meet stated recovery objectives, and address performance, scalability, security and data protection objectives. The Process and Change team within SSA owns business office functions, design processes and tools, and infrastructure data management, 3 critical functions. This role is for an Information Architect who will be perform data modelling and enforce data architecture standards. Primary responsibilities: + Design new/changing data structures in the Global Technology environment + Help develop the Logical Data Model for Technology Infrastructure at the firm + Help define and maintain Critical Data Elements in conjunction with the Infrastructure Data Stewards + Help support the Data Quality function and assist in the definition of data quality rules for infrastructure. + Help define and manage the list of systems of record and authoritative data sources + Help GTI migrate to a ‘Data Reservoir’ architecture + Enforce data architecture standards by + leading and mentoring other Global Technology colleagues + documenting standards and best practices for use across the firm, providing training, tools, and oversight + supporting new application governance + ensure conformation to the firm wide data standards such as + Logical & Physical Data Models + Sourcing from Systems of Record / Authoritative Data Sources + Data Sourcing Contracts + Reduce the risk of implementing new/changing data structures in the JPM Chase environment + Ensure that all technology directions create a positive customer experience Soft skills/attributes required for this role: + Experienced Information/Data Architect + Worked in a large complex organization before, has experience of addressing data at another large firm + Experience working closely with senior AD architects and other Chief IAs across the firm + Credible and mature personality + Strong enough to hold your peers accountable in other groups/towers (in a constructive way) + Good communicator – able to translate detail into a concise story, getting immediately to the punch line + Self-started, motivated – wants to get in, roll sleeves up and make a difference + Effective influencing skills, with groups not directly working for you + Wants to be a change agent, make improvements. Thrives on change Hard Skills / Requirements: + Strong data modelling skills + Knows how to model data and manage it at scale effectively + Experience of one or more data modelling tools + Experience with a number of data modelling techniques + Maintain/Enhance data modelling toolkit to ensure flawless delivery of data architecture + Strong Data Architecture experience + Knowledge of Data Warehousing / Data Lake / Business Intelligence strategies and architecture + Strong metadata experience + Design, model and implement data solutions to meet the business needs and risk tolerance criteria of the firm + Strong Data Governance experience + Ensure changes to the data environment generated by the department are compatible and compliant to the architectural standards + Maintain/Enhance data design process within Software Development Lifecycle working with the Firmwide Chief Development Office + Strong communication / collaboration skills + Communicate findings and recommendations effectively and efficiently through the department + Meet regularly with other Information Architects to review/enhance Information Architecture policies across the firm + Review the designs of other Information Architects to ensure cohesive integral data design across the firm + Partner with Data Stewards to identify Authoritative Data Sources Global Technology Infrastructure (GTI) is the technology infrastructure organization for the Firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The Strategy and Solution Architecture (SSA) team within GTI has a mission is to generate application infrastructure designs based on the Firm’s businesses, applications and infrastructure partner’s current and future requirements. A strong drive of the team will be on standardization via adoption of GTI managed services, resiliency in designs to meet stated recovery objectives, and address performance, scalability, security and data protection objectives. The Process and Change team within SSA owns business office functions, design processes and tools, and infrastructure data management, 3 critical functions. This role is for an Information Architect who will be perform data modelling and enforce data architecture standards. Primary responsibilities: + Design new/changing data structures in the Global Technology environment + Help develop the Logical Data Model for Technology Infrastructure at the firm + Help define and maintain Critical Data Elements in conjunction with the Infrastructure Data Stewards + Help support the Data Quality function and assist in the definition of data quality rules for infrastructure. + Help define and manage the list of systems of record and authoritative data sources + Help GTI migrate to a ‘Data Reservoir’ architecture + Enforce data architecture standards by + leading and mentoring other Global Technology colleagues + documenting standards and best practices for use across the firm, providing training, tools, and oversight + supporting new application governance + ensure conformation to the firm wide data standards such as + Logical & Physical Data Models + Sourcing from Systems of Record / Authoritative Data Sources + Data Sourcing Contracts + Reduce the risk of implementing new/changing data structures in the JPM Chase environment + Ensure that all technology directions create a positive customer experience Soft skills/attributes required for this role: + Experienced Information/Data Architect + Worked in a large complex organization before, has experience of addressing data at another large firm + Experience working closely with senior AD architects and other Chief IAs across the firm + Credible and mature personality + Strong enough to hold your peers accountable in other groups/towers (in a constructive way) + Good communicator – able to translate detail into a concise story, getting immediately to the punch line + Self-started, motivated – wants to get in, roll sleeves up and make a difference + Effective influencing skills, with groups not directly working for you + Wants to be a change agent, make improvements. Thrives on change Hard Skills / Requirements: + Strong data modelling skills + Knows how to model data and manage it at scale effectively + Experience of one or more data modelling tools + Experience with a number of data modelling techniques + Maintain/Enhance data modelling toolkit to ensure flawless delivery of data architecture + Strong Data Architecture experience + Knowledge of Data Warehousing / Data Lake / Business Intelligence strategies and architecture + Strong metadata experience + Design, model and implement data solutions to meet the business needs and risk tolerance criteria of the firm + Strong Data Governance experience + Ensure changes to the data environment generated by the department are compatible and compliant to the architectural standards + Maintain/Enhance data design process within Software Development Lifecycle working with the Firmwide Chief Development Office + Strong communication / collaboration skills + Communicate findings and recommendations effectively and efficiently through the department + Meet regularly with other Information Architects to review/enhance Information Architecture policies across the firm + Review the designs of other Information Architects to ensure cohesive integral data design across the firm + Partner with Data Stewards to identify Authoritative Data Sources JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Jersey City, NJ
Apr 23, 2018
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. The Corporate Sector, with an annual operating expense budget of over $11B and headcount of more than 30,000 is supported by the Corporate Sector Finance team which provides financial management and reporting for multiple Corporate functions, including Enterprise Technology, Global Real Estate, Compliance, Legal, Human Resources, Corporate Responsibility, Audit, Executive and other staff and corporate-aligned areas. The Corporate Sector Planning & Analysis (P&A) team coordinates across all Corporate Sector Finance teams and is the liaison with the Firm Wide P&A group, Investor Relations (IR), the Regulatory Capital Management Office (RCMO), Corporate Financial Reporting (CFR), and the Global Finance organization. The group is primarily responsible for the budgeting, forecasting, CCAR/DFAST, earnings press release and 10K/10Q processes for Other Corporate. In addition, the team leads several firm wide reporting streams, including Consent Order, Enterprise-wide Programs, Chief Administrative Office and Technology. The team currently consists of approximately 80 people across 3 locations, primarily Mumbai, Columbus and Jersey City. The Associate will be part of the Forecasting Hub of the Corporate Sector P&A organization and will be responsible for supporting and interacting with CFO client/clients. The group is primarily responsible for leading the forecasting and budgeting processes, including providing guidance to the business units and reporting and analysis to Senior Management of the firm on a frequent basis. As such, P&A operates in close cooperation with the CFO and Business Management groups in each Corporate group in order to obtain, understand, analyze and draw conclusions with respect to financial results and forecasts. Responsibilities: The P&A Associate will assist the P&A Forecasting team in various activities including: + Drive annual planning, monthly forecasting andcentralized reporting processes + Partner with the business in building plansand associated budgets/forecasts/variance analyses and assist inunderstanding the inputs to and conclusions that can be drawn from theanalysis of performance vs. plan and financial forecasting + Review and analyze P&L’s to generateinsight for CFO’s and assist P&L management, plus assess primarydrivers and variances to be communicated to senior leadership + Build effective relationships with businessmanagement teams to develop deep understanding of the Corporate groups + Help drive process improvement and forecastingconsistency across functions and identify opportunities to increaseefficiency + Contribute to automation projects and otherinitiatives + Bachelor’s degree required- Finance/Accountingpreferred + Advanced Excel skills preferred. Essbaseaptitude a plus. + 3 to 5 years of relevant experience desired,ideally including at least 1-2 years of Accounting experience + Proven ability to build strong partnershipswith colleagues, desire to learn quickly, be flexible and thinkstrategically + Analytical ability - Prior experience withfinancial statement analysis + Communication skills - Ability to communicatesuccinctly and efficiently + Organizational ability - Ability to handlenumerous deliverables simultaneously, many with critical deadlines.Candidate must be comfortable with frequently changing priorities + Sound judgment and independent decision makingare required + Ability to maintain composure in a fast-pacedenvironment and prioritize projects accordingly JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Jersey City, NJ
Apr 23, 2018
Portfolio Manager Developer - Fixed Income Technology **Description** **JPMorgan Chase & Co** . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com at http://www.jpmorganchase.com/ . J.P. Morgan Asset Management is a leading investment manager of choice for institutions, financial intermediaries and individual investors, worldwide. With a heritage of more than two centuries, a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match. This position is primarily responsible for development and support of critical front office fixed income applications. We are looking for people with technology skills, business expertise, and excellent communication skills, to be part of a medium sized development group supporting the front office applications for Asset Management. You will be a senior hands-on developer on the next generation FI Portfolio Management application (Spectrum PI), required to liaise with business and technology representatives to spec out enhancements, work on support issues, and insure the application is properly maintained in the production/DR environments. You will participate in projects where other developers or analysts are also engaged. The right individual will be capable of working independently, can thrive in an environment where they are empowered with responsibility, accountable for hitting timelines, yet have the authority to make critical decisions in the development process. The successful candidate + Will be part of the high-caliber development team that works closely with the Front Office users on end-to-end solutions, including requirements capture, build and testing of applications + Must be curious, hardworking and detail-oriented, motivated by complex analytical problems + Has to demonstrate interest in financial markets, and have ability to communicate directly with the business users + Should be able to work individually or as part of a team to achieve project goals + Will be expected to work on projects that business-focused and involve data from several systems Qualifications/Experience · In-depth knowledge of at least one major front-end web framework (Angular, React, or Vue) · Strong knowledge/experience with C# or Java · In-depth knowledge of JavaScript, and, preferably, TypeScript · Experience with modern web build tools, such as Webpack or Browserify + Working experience of multi-tier application development and has expertise developing applications for both client and server side · Experience using API design and documentation tools, such as Swagger or RAML · Strong experience with CSS, and preferably a CSS preprocessor such as LESS or SCSS · Experience deploying, testing, and debugging web applications across multiple browsers · Experience designing and implementing REST APIs and WebSocket services a plus JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Columbus, OH
Apr 23, 2018
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect. We are looking for a creative and resourceful **Digital User Experience Research Lead** with strong design research skills to join our team. We want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you! As a **User Experience Research Lead** you will be responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of user experience research studies. Demonstrated expertise in user studies is a must. The main focus will be mobile banking, so please have ample experience in this space. We’re looking for someone who’s comfortable engaging both with the design, product, and marketing teams; as well as with executive stakeholders. **The strong candidate will:** · Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments. · Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently. · Be articulate and diplomatic. **KEY RESPONSIBILITIES—Research** + Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that illuminate the heart of the issue. + Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they _really_ need to have answered. + Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines. + Contribute to the product roadmap, drive future concepts and deliver improvements to current efforts within different LOBs. Develop customer journeys, project briefs, participant profiles, recruiting screeners, test proposals, research study documents, and execute on time and on budget. + Effectively communicate with a diverse array of stakeholders. **KEY SKILLS** + Solid understanding of the principles of usability research and other user research techniques (e.g. lab studies, field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each. + Independently scope and plan research studies, consulting with relevant stakeholders and team members. + Plan, design, administer and report on research studies, and produce associated materials and stimuli such as screener profiles, discussion guides etc, and present outcomes in an easily consumable format. + Ability to translate sometimes complex research findings into actionable insights + Leverage heuristics, VoC, and other research methods to identify user pain points. + Be completely comfortable in ambiguous situations and have the ability to pivot to changing requirements. Creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase New York, NY
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. **Job Description:** As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient. Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Be an advocate for our clients + Listen carefully to the client and be willing to assists with any questions or issues the client has + Show initiative and proactively prevent problems for our clients + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels + You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers + Opening new accounts and assisting with Teller transactions as needed + Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Exudes confidence with clients when sharing product knowledge and solutions + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs + Strong desire and ability to influence, educate and connect customers to technology + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Minimum 6 months customer service experience is required + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Flushing, NY
Apr 23, 2018
Global Technology Infrastructure (GTI) is responsible for building and managing the technology infrastructure for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery. GTI maintains one of the largest hybrid cloud infrastructures in the world and is actively involved in transforming the firm’s infrastructure toward a fully automated, highly available, scalable and secure platform for the future. You will be joining an elite team that is responsible for designing, building and managing two entire datacenter footprints specifically for the purpose of enabling the entire firm to implement and test state-of-the-art infrastructure and application resiliency capabilities. Our Strategy and Solutions Architecture team is seeking an **Infrastructure Service Delivery Manager** to help design, implement and manage a shared environment where the firms infrastructure services and the thousands of applications that depend upon them can be hardened, scaled and made continuously available. Your responsibilities will include: + Help design the process and workflow that will be required to enable Software Engineering Teams to plan, onboard, test, troubleshoot and decom their workloads for resiliency testing. + Implement process and project management toolsets required for the management of multiple concurrent projects + Ongoing management of multiple concurrent projects while meeting challenging customer schedules + Consulting with LOB Software Engineering teams to understand their application requirements and ensuring those requirements can be met in a timely fashion + Serve as internal SME advising, coordinating, scheduling and assisting on adhoc requests to ensure we are meeting customer requirements, while optimizing the utilization of the Production Simulation Facility. + Interact with multiple layers of the organization and able to influence at all levels the utilization and scheduling of the Production Simulation Facilities + Effective and timely communication with partners in regard to project updates and troubleshooting progress Hard Skills Required: + 7+ years’ experience managing technically diverse multi-discipline infrastructure environments (Network, Datacenter, Support, Operations, etc.) + Proven experience driving infrastructure delivery projects within defined service levels + Demonstrated success initiating change and an ability to influence at all levels of the organization + Understanding of one or more modern scripting or programming languages + Ability to effectively automate project reporting by leveraging macros and APIs to generate real time status reports + Solid knowledge in Linux, Unix and/or Windows operating systems + Experience in Agile SDLC practices + Understanding of Financial Services risk and control requirementsExtra Credit Skills: + Knowledge of cloud and virtualization technology a plus. + Knowledge of configuration management tools (Puppet/Ansible etc.) and monitoring tools + Experience with cloud orchestration and automation desired + Experience in a large enterprise environment desired + Knowledge of one or more private cloud based technologies desired (e.g. vCloud, OpenStack, Cloud Foundry) + Strong knowledge of or certification in AWS or Azure preferredSoft Skills Required: + Excellent client interfacing skills, strong verbal and written communication skills and ability to work with various levels of management. + Worked in a large complex organization + Experience working closely with Senior App Dev and Infrastructure Services architects + Comfortable working and influencing across many infrastructure domains + Thought leader in main technical domain + Credible and mature personality, with some presence + Strong enough to hold your peers accountable in other groups/towers (in a constructive way). + Concise communicator - able to translate detail into a concise story, getting immediately to the punch line + Self-starter, motivated - wants to get in, roll sleeves up and make a difference + Effective influencing skills, with groups not directly working for you + Wants to be a change agent, make improvements. Thrives on changeOur Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Lewisville, TX
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. Tellers who are successful in making referrals may be eligible for monthly incentives. **Job Description:** As a Teller at Chase, you will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products and proactively helping them access that technology via multiple self-service ways. This will allow our customers to bank and invest when, where and how they want. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Strong desire and ability to influence, educate and connect customers to technology + Help build relationships with customers by connecting them with team members who can help them address their financial needs + Excellent interpersonal communication skills + Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements + Minimum 6 months of customer service experience + High school diploma or GED equivalent required + Ability to pay close attention to detail and time management JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase San Marino, CA
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. **Job Description:** As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient. Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. **Responsibilities:** You’ll contribute significantly to the success of the branch and helping customers by: + Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase + Having a passion for helping customers and making clients feel appreciated + Be an advocate for our clients + Listen carefully to the client and be willing to assists with any questions or issues the client has + Show initiative and proactively prevent problems for our clients + Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels + You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers + Opening new accounts and assisting with Teller transactions as needed + Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . **Desired Skills:** + Delivers exceptional customer experience by acting with a customer first attitude + Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers + Exudes confidence with clients when sharing product knowledge and solutions + Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach + Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs + Strong desire and ability to influence, educate and connect customers to technology + Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training + Professional, thorough and organized with strong follow-up skills + Excellent interpersonal communication skills + Engage and partner with team members and other LOBs to offer most appropriate products + Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together + Minimum 6 months customer service experience is required + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Flushing, NY
Apr 23, 2018
Our Global Technology Infrastructure Group (GTI) is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive. The Enterprise Compute Services (ECS) organization within GTI plays a critical role in providing and supporting global enterprise systems that host business applications at the core of JPMorgan Chase’s business. These applications support the full range of businesses at the firm including wholesale, high volume consumer, and high net worth clients. The Enterprise Vendor Portfolio Manager is responsible for defining and maintaining the ECS vendor strategy, leading contract negotiations, managing vendor performance, ensuring contract compliance, carrying out Third Party Oversight, maintaining the ECS asset inventory, and managing (leading, coaching and developing) assigned staff to achieve these objectives. Strategy: + Maintain product strategy matrix + Develop and maintain a dual-vendor position where feasible + Identify opportunities for portfolio simplification + Evaluate competitive alternatives + Maintain monthly chargeback for customized support offerings Negotiations: + Lead requirements definition and negotiation for existing contract renewals, with adequate lead time to ensure a strong negotiating position. + Lead requirements definition and negotiation for all new requirements and major upgrades. Vendor Performance: + Develop a performance review program for key suppliers in order to drive continuous improvement in vendor product quality and service/support effectiveness. Contract Compliance: + Complete all vendor reporting requirements timely and accurately + Supported by a development team, automate recurring monthly reporting processes + Manage all vendor payments timely and accurately + Obtain and deliver software license keys timely Third Party Oversight: + Implement the corporate TPO program for ECS (on-board, maintenance, off-boarding, etc.) Asset Inventory: + Ensure accurate inventories in corporate asset databases (TAMS, SEAL, Fixed Asset Register) + Domain Expert of the Infrastructure supported and interdependencies + Experience with strategy formulation and execution + Vendor Management experience preferred (sourcing process, contracting, vendor risk management) + Experience in a matrix management framework – manage by influence, not direct authority + Superior communication and presentation skills + Strong understanding of infrastructure components and how they are tracked and managed in various systems + Technological, Organizational and/or Operational change management + In depth knowledge of the Risk and Controls landscape they manage + Negotiation + Partnership and Influence + Budget/Financial Management including Business Case completion JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Columbus, OH
Apr 23, 2018
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. You’re a natural leader. You do what’s right – for customers and colleagues – and you love to inspire others to do the same. You have a knack for motivating and leading teams to create an exceptional customer experiences that cultivate long-lasting relationships. Apply these skills to become a Branch Manager and play a key role in ensuring our Customer Promise comes to life for our clients. As a Branch Manager, you will go through a customized training program to become a Branch Manager at Chase. As a Branch Manager, you are responsible for creating an environment that delivers an exceptional experience for both customers and employees. You determine the success of your branch by identifying and hiring top talent; developing each member of your team to his/her fullest potential; setting a clear direction for the branch; creating great partnerships within Chase and the community at large - all while maintaining a focus on our customers. **Description:** As a Branch Manager you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers. **Responsibilities:** As a Branch Manager you will leverage your leadership and communication skills to: **Act as the standard bearer of Chase and create a world-class customer experience** + Partner with tellers to make every entrance into the branch a warm and welcome one + Assist bankers and partners in maintaining customer relationships + Educate clients on how to use our digital platforms to bank and invest when, where and how they want + Build partnership with local businesses to build brand in local market area through strong community involvement + Build relationships by promoting a client/customer centered organization and proactively addresses customer needs + Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture + Address client issues promptly and effectively **Manage and coach branch employees to engage customers** + Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer + Work with individual bankers and tellers to identify customer needs + Bring out the best in the branch employees by providing training, coaching, and motivation + Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes **Drive deposits & investments growth for the branch** + Create branch-specific strategies to grow the business + Use reporting to identify high potential and at-risk customers + Partner with bankers in cultivating new and existing deposits + Work with partners, including financial advisors and home lending advisors, to grow investments + Improve revenues and expenses and grow the business, while exceeding customer expectations **Dodd Frank and Safe Act:** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx . + Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture + Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results + Experience building partnership with local businesses + Strong desire and ability to influence, educate and connect team, partners and customers to technology + Series 6/7, state registration (including 63 or 66 if required), and Life licenses can be held in order to best support advice center. (Pending Compliance review) + Strong decision maker + Experience in collaboration amongst multiple lines of business + Ability to drive the priorities of the business + Ability to develop a plan to drive growth + Experience creating and maintaining a strong risk and control environment + Two years of management experience strongly preferred, Retail Banking highly preferred + College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required + Demonstrated commitment to operational integrity, policies JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Los Angeles, CA
Apr 23, 2018
**Firm Introduction** : J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. Our Business Wealth Management Operations supports the JPMorgan Private Bank in JP Morgan’s Asset Management line of business. The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups. **Position Summary** Responsible for identifying and reporting incidences of non-compliance to assist with determining materiality and identifying control gaps for one of the following reviews: Processing, Rate Lock, HMDA/Fair Lending, Flood, Underwriting decision letter and pre-close and Closing/Funding. Partners with business to create best practices and solutions for process and policy enhancements. Documents issues in Quality Control database for reporting purposes. Strong attention to detail · Strong analytical skills · Excellent communication skills · Ability to work independently · Working knowledge of operational units · Working knowledge of applications including PBLOS, Deal Works and QC Database. · Minimum 6 months to 3 years mortgage experience or originations experience. · BA/BS in Business, finance or accounting JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Westmont, IL
Apr 23, 2018
This position will report to the CCB Customer Data Executive and will play a lead role in ensuring that CCB core customer data is accurate, meets Firmwide standards and compliance requirements. The scope will include driving root causes analysis of data quality issues, analyzing impacts, development of data quality remediation strategies, and getting them approved. The incumbent will provide business leadership and oversight for cross-lob initiatives to improve accuracy of the share customer data across CCB and address customer/party identifier duplication issues. He/she will partner with business process owners regarding need for customer identifiers, ensuring adoption of the Firmwide standard for a single, Firmwide-recognized customer/party identifier, and regarding proposed modification regarding the collection, storage and use of core customer data. The incumbent will be recognized as a subject matter expert for his/her assigned data and will influence changes in business processes across CCB to help ensure increased and sustainable quality of customer data. He/she will partner closely with the Data Quality team and sub-lobs to develop tactical and strategic data quality remediation approaches. + Bachelor's Degree required + 5-7 years minimum in data quality + 5 years of experience in strategy preferred + Minimum 5 years of experience in a major financial services organization + 8 years of experience leading Firmwide or X-LOB complex initiatives + Understanding of core CCB businesses as well as operations, controls and technology functions + Demonstrated ability to influence stakeholders and to work in a collaborative team environment + Ability to thrive in a fast-paced environment + Strong Analytical skills and quantitative capabilities to problem-solving, being able to deconstructing the issue and identifying the recommendation/solution. + Excellent team player, with ability to work independently and also lead cross-functional teams + Strategic thinker who is comfortable in “white space” solutioning JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JP Morgan Chase Wilmington, DE