American Express
Apr 18, 2018
Global Commercial Payments (GCP) provides a range of Commercial Payment Solutions and other expense management tools to help mid-size companies and large corporations around the world manage their business spending. The Business Solutions organization is responsible for supporting Business Development and Account Development teams as subject matter experts on American Express Payment solutions and client business processes. The Business Solutions teams assess client business processes, technical needs, and analysis of spend patterns in order to win new, and expand existing relationships. A Business Solutions Manager supports sales and account development efforts by analyzing customer needs, then designing solutions that consider existing systems and business processes while seeking to incorporate American Express payment options. Additionally, the Business Solutions Manager will assist with the RFP process, conduct needs assessments and supplier analysis and support client presentations. Due to the special focus required for this individual, a background in the healthcare and education vertical as well as a strong knowledge of accounting, AP practices and Enterprise Resource Planning systems is a must. Additionally, strong consultation, business process, and problem solving skills are required. This dedicated Business Solutions Manager will analyze spend data, identify trends, and develop program roadmaps and growth strategies specific to this vertical. This individual will also create process maps of customer business financial processes and facilitate face to face meetings with contacts. This individual will also be responsible for developing and documenting the solution design for customer programs to facilitate implementation as well as support client development efforts. More broadly, this individual will also leverage their experience and knowledge to identify opportunities to streamline integration for these vertical customers. This individual will have a strong knowledge of American Express payment solutions, will act as a conduit to other teams to enable application of developing/next generation solutions to clients in the vertical space, and act as Voice of Customer to help identify and drive top vertical priorities. The selected individual will be virtually based. * Prior experience in the Healthcare & Education vertical space * Direct experience and strong working knowledge of common ERP systems in the vertical (e.g. McKesson, Meditech, Workday, SciQuest/Jaggaer) * Working knowledge of AP processes and practices * Understanding of cloud-based business automation solutions * Strong sales, consultation and relationship management skills * Strong verbal and written communication relative to financial processes * Proven consultative aptitude and ability to convert client business processes/requirements into innovative solutions * Strong project management and process design experience a plus * 25-50% of travel required for the position Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Manager of Business Solutions – Dedicated to the Healthcare Vertical* **Location:** *WY-Cheyenne* **Requisition ID:** *18004925*
American Express Cheyenne, WY, USA
Apr 18, 2018
Responsibilities * Reviews root cause analysis and resolution of problems *Responsibilities* * Participates in the development and deployment of preventive maintenance procedures * Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting * Participates in Disaster Recovery Testing * Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation * Contributes to continuous service improvement by maintaining best practices and knowledge repositories * Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director * Participates in discussions between the Business Unit CIO and infrastructure teams Qualifications * Up to 2 years of work experience in a production/service/ operations support Qualifications * Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst * Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script * Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools) * Basic knowledge of ITIL Service Operations processes * Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases * Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree. * Strong communication skills both verbal and written * Able to understand Agile practices **Job** *Technology* **Title:** *Service Delivery Analyst III* **Location:** *WY-Cheyenne* **Requisition ID:** *18005482*
American Express Cheyenne, WY, USA
Apr 18, 2018
American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. This is a virtual /home base position. FX International Payments (FXIP) from American Express offers cross-border B2B payment solutions to meet the foreign currency payment needs of its clients. Our business is experiencing rapid growth and we are expanding our team of sales professionals to dramatically accelerate our gains in US market share. The Sales Specialist we seek will be responsible for generating sales focusing on companies with annual revenues between $100MM - $1B . This position is geared towards experienced sales professionals and is an individual contributor role. You will achieve your goals by building a dynamic pipeline through research, creative sourcing approaches, cold calling and following up on warm leads from other internal American Express divisions. There will be an emphasis on closing large, complex opportunities so you must have a proven ability to listen to customers, understand their requirements and deliver tailored proposals to win their business. In addition you will independently develop the sales and relationship management strategies to create and maintain strategic internal and external C-level executive relationships critical to your success. Your sales reach will extend to tradeshows, networking events, conferences and potentially industry-specific vertical markets commensurate with your performance. For qualified prospects, you will provide FX wire payment solutions to help them manage and optimize their FX, and then facilitate all aspects of their application, account setup and activation. Your success will be determined primarily by achieving monthly sales, quarterly sales and new customer acquisition targets. You will also be measured on how efficiently you manage your pipeline, how effectively you manage your time, your calling activity and leadership skills. The successful candidate will possess the following: * Exceptional consultative phone and face-to-face selling skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout. * A proven track record in a consultative selling environment (minimum 5 years, financial services and/or FX industry experience a plus). * Superior pipeline management skills in a CRM environment. * Proven ability to identify high potential business opportunities, work through multiple layers of organizational contacts, pursue and prioritize accordingly. * Focused, self motivated team player with a strong will to win and surpass individual goals. * Strong business and financial acumen. * Passion for identifying customer delighters and exceeding expectations. * Ability to organize large amounts of information, multi-task and establish priorities. * Ability to positively represent American Express with all internal and external contacts. * Exceptional client and relationship management skills. * Excellent verbal and written communication skills. * Strong knowledge of computer fundamentals including Microsoft Office, Salesforce and Internet. * Knowledge of AMEX software and internal programs a plus. This is a virtual /home base position. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Outside Sales Representative, FX (AZ, CA, NV, OR, WA)* **Location:** *WY-Cheyenne* **Requisition ID:** *18005435*
American Express Cheyenne, WY, USA
Apr 18, 2018
You won’t just help our customers see the world, you’ll help them truly experience it. Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way. Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service * Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs * Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment * Knowing what your customers want before they do * De-escalating a Card Member’s stress, when unforeseen travel situations arise * Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT. What you’ll need to make the most of your passion for travel. * A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel * Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred. * Confident computer skills are vital as you’ll be using multiple tools and systems daily * A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills * Resilience and composure to remain positive under pressure or in changing circumstances * Strong time management and multi-tasking skills * Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services * Ability to understand a Card Members concerns and overcome objections * The flexibility to work shifts, including nights and weekends Although this position is considered Work at Home, the candidate must reside within the Central time zone. A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes. Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. American Express is an equal opportunity employer. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Travel* **Title:** *Virtual Travel Consultant - Central Region - 2nd Shift* **Location:** *WY-Cheyenne* **Requisition ID:** *18005130*
American Express Cheyenne, WY, USA
Apr 18, 2018
Responsibilities * Reviews root cause analysis and resolution of problems *Responsibilities* * Participates in the development and deployment of preventive maintenance procedures * Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting * Participates in Disaster Recovery Testing * Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation * Contributes to continuous service improvement by maintaining best practices and knowledge repositories * Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director * Participates in discussions between the Business Unit CIO and infrastructure teams Qualifications * Up to 2 years of work experience in a production/service/ operations support Qualifications * Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst * Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script * Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools) * Basic knowledge of ITIL Service Operations processes * Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases * Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree. * Strong communication skills both verbal and written * Able to understand Agile practices **Job** *Technology* **Title:** *Service Delivery Analyst III* **Location:** *WV-Charleston* **Requisition ID:** *18005482*
American Express Charleston, WV, USA
Apr 18, 2018
You won’t just help our customers see the world, you’ll help them truly experience it. Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way. Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service * Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs * Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment * Knowing what your customers want before they do * De-escalating a Card Member’s stress, when unforeseen travel situations arise * Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT. What you’ll need to make the most of your passion for travel. * A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel * Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred. * Confident computer skills are vital as you’ll be using multiple tools and systems daily * A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills * Resilience and composure to remain positive under pressure or in changing circumstances * Strong time management and multi-tasking skills * Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services * Ability to understand a Card Members concerns and overcome objections * The flexibility to work shifts, including nights and weekends Although this position is considered Work at Home, the candidate must reside within the Central time zone. A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes. Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. American Express is an equal opportunity employer. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Travel* **Title:** *Virtual Travel Consultant - Central Region - 2nd Shift* **Location:** *WV-Charleston* **Requisition ID:** *18005130*
American Express Charleston, WV, USA
Apr 18, 2018
American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. This is a virtual /home base position. FX International Payments (FXIP) from American Express offers cross-border B2B payment solutions to meet the foreign currency payment needs of its clients. Our business is experiencing rapid growth and we are expanding our team of sales professionals to dramatically accelerate our gains in US market share. The Sales Specialist we seek will be responsible for generating sales focusing on companies with annual revenues between $100MM - $1B . This position is geared towards experienced sales professionals and is an individual contributor role. You will achieve your goals by building a dynamic pipeline through research, creative sourcing approaches, cold calling and following up on warm leads from other internal American Express divisions. There will be an emphasis on closing large, complex opportunities so you must have a proven ability to listen to customers, understand their requirements and deliver tailored proposals to win their business. In addition you will independently develop the sales and relationship management strategies to create and maintain strategic internal and external C-level executive relationships critical to your success. Your sales reach will extend to tradeshows, networking events, conferences and potentially industry-specific vertical markets commensurate with your performance. For qualified prospects, you will provide FX wire payment solutions to help them manage and optimize their FX, and then facilitate all aspects of their application, account setup and activation. Your success will be determined primarily by achieving monthly sales, quarterly sales and new customer acquisition targets. You will also be measured on how efficiently you manage your pipeline, how effectively you manage your time, your calling activity and leadership skills. The successful candidate will possess the following: * Exceptional consultative phone and face-to-face selling skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout. * A proven track record in a consultative selling environment (minimum 5 years, financial services and/or FX industry experience a plus). * Superior pipeline management skills in a CRM environment. * Proven ability to identify high potential business opportunities, work through multiple layers of organizational contacts, pursue and prioritize accordingly. * Focused, self motivated team player with a strong will to win and surpass individual goals. * Strong business and financial acumen. * Passion for identifying customer delighters and exceeding expectations. * Ability to organize large amounts of information, multi-task and establish priorities. * Ability to positively represent American Express with all internal and external contacts. * Exceptional client and relationship management skills. * Excellent verbal and written communication skills. * Strong knowledge of computer fundamentals including Microsoft Office, Salesforce and Internet. * Knowledge of AMEX software and internal programs a plus. This is a virtual /home base position. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Outside Sales Representative, FX (AZ, CA, NV, OR, WA)* **Location:** *WV-Charleston* **Requisition ID:** *18005435*
American Express Charleston, WV, USA
Apr 18, 2018
Global Commercial Payments (GCP) provides a range of Commercial Payment Solutions and other expense management tools to help mid-size companies and large corporations around the world manage their business spending. The Business Solutions organization is responsible for supporting Business Development and Account Development teams as subject matter experts on American Express Payment solutions and client business processes. The Business Solutions teams assess client business processes, technical needs, and analysis of spend patterns in order to win new, and expand existing relationships. A Business Solutions Manager supports sales and account development efforts by analyzing customer needs, then designing solutions that consider existing systems and business processes while seeking to incorporate American Express payment options. Additionally, the Business Solutions Manager will assist with the RFP process, conduct needs assessments and supplier analysis and support client presentations. Due to the special focus required for this individual, a background in the healthcare and education vertical as well as a strong knowledge of accounting, AP practices and Enterprise Resource Planning systems is a must. Additionally, strong consultation, business process, and problem solving skills are required. This dedicated Business Solutions Manager will analyze spend data, identify trends, and develop program roadmaps and growth strategies specific to this vertical. This individual will also create process maps of customer business financial processes and facilitate face to face meetings with contacts. This individual will also be responsible for developing and documenting the solution design for customer programs to facilitate implementation as well as support client development efforts. More broadly, this individual will also leverage their experience and knowledge to identify opportunities to streamline integration for these vertical customers. This individual will have a strong knowledge of American Express payment solutions, will act as a conduit to other teams to enable application of developing/next generation solutions to clients in the vertical space, and act as Voice of Customer to help identify and drive top vertical priorities. The selected individual will be virtually based. * Prior experience in the Healthcare & Education vertical space * Direct experience and strong working knowledge of common ERP systems in the vertical (e.g. McKesson, Meditech, Workday, SciQuest/Jaggaer) * Working knowledge of AP processes and practices * Understanding of cloud-based business automation solutions * Strong sales, consultation and relationship management skills * Strong verbal and written communication relative to financial processes * Proven consultative aptitude and ability to convert client business processes/requirements into innovative solutions * Strong project management and process design experience a plus * 25-50% of travel required for the position Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Manager of Business Solutions – Dedicated to the Healthcare Vertical* **Location:** *WV-Charleston* **Requisition ID:** *18004925*
American Express Charleston, WV, USA
Apr 18, 2018
American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. This is a virtual /home base position. FX International Payments (FXIP) from American Express offers cross-border B2B payment solutions to meet the foreign currency payment needs of its clients. Our business is experiencing rapid growth and we are expanding our team of sales professionals to dramatically accelerate our gains in US market share. The Sales Specialist we seek will be responsible for generating sales focusing on companies with annual revenues between $100MM - $1B . This position is geared towards experienced sales professionals and is an individual contributor role. You will achieve your goals by building a dynamic pipeline through research, creative sourcing approaches, cold calling and following up on warm leads from other internal American Express divisions. There will be an emphasis on closing large, complex opportunities so you must have a proven ability to listen to customers, understand their requirements and deliver tailored proposals to win their business. In addition you will independently develop the sales and relationship management strategies to create and maintain strategic internal and external C-level executive relationships critical to your success. Your sales reach will extend to tradeshows, networking events, conferences and potentially industry-specific vertical markets commensurate with your performance. For qualified prospects, you will provide FX wire payment solutions to help them manage and optimize their FX, and then facilitate all aspects of their application, account setup and activation. Your success will be determined primarily by achieving monthly sales, quarterly sales and new customer acquisition targets. You will also be measured on how efficiently you manage your pipeline, how effectively you manage your time, your calling activity and leadership skills. The successful candidate will possess the following: * Exceptional consultative phone and face-to-face selling skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout. * A proven track record in a consultative selling environment (minimum 5 years, financial services and/or FX industry experience a plus). * Superior pipeline management skills in a CRM environment. * Proven ability to identify high potential business opportunities, work through multiple layers of organizational contacts, pursue and prioritize accordingly. * Focused, self motivated team player with a strong will to win and surpass individual goals. * Strong business and financial acumen. * Passion for identifying customer delighters and exceeding expectations. * Ability to organize large amounts of information, multi-task and establish priorities. * Ability to positively represent American Express with all internal and external contacts. * Exceptional client and relationship management skills. * Excellent verbal and written communication skills. * Strong knowledge of computer fundamentals including Microsoft Office, Salesforce and Internet. * Knowledge of AMEX software and internal programs a plus. This is a virtual /home base position. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Outside Sales Representative, FX (AZ, CA, NV, OR, WA)* **Location:** *WI-Madison* **Requisition ID:** *18005435*
American Express Madison, WI, USA
Apr 18, 2018
You won’t just help our customers see the world, you’ll help them truly experience it. Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way. Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service * Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs * Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment * Knowing what your customers want before they do * De-escalating a Card Member’s stress, when unforeseen travel situations arise * Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT. What you’ll need to make the most of your passion for travel. * A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel * Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred. * Confident computer skills are vital as you’ll be using multiple tools and systems daily * A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills * Resilience and composure to remain positive under pressure or in changing circumstances * Strong time management and multi-tasking skills * Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services * Ability to understand a Card Members concerns and overcome objections * The flexibility to work shifts, including nights and weekends Although this position is considered Work at Home, the candidate must reside within the Central time zone. A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes. Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. American Express is an equal opportunity employer. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Travel* **Title:** *Virtual Travel Consultant - Central Region - 2nd Shift* **Location:** *WI-Madison* **Requisition ID:** *18005130*
American Express Madison, WI, USA
Apr 18, 2018
Global Commercial Payments (GCP) provides a range of Commercial Payment Solutions and other expense management tools to help mid-size companies and large corporations around the world manage their business spending. The Business Solutions organization is responsible for supporting Business Development and Account Development teams as subject matter experts on American Express Payment solutions and client business processes. The Business Solutions teams assess client business processes, technical needs, and analysis of spend patterns in order to win new, and expand existing relationships. A Business Solutions Manager supports sales and account development efforts by analyzing customer needs, then designing solutions that consider existing systems and business processes while seeking to incorporate American Express payment options. Additionally, the Business Solutions Manager will assist with the RFP process, conduct needs assessments and supplier analysis and support client presentations. Due to the special focus required for this individual, a background in the healthcare and education vertical as well as a strong knowledge of accounting, AP practices and Enterprise Resource Planning systems is a must. Additionally, strong consultation, business process, and problem solving skills are required. This dedicated Business Solutions Manager will analyze spend data, identify trends, and develop program roadmaps and growth strategies specific to this vertical. This individual will also create process maps of customer business financial processes and facilitate face to face meetings with contacts. This individual will also be responsible for developing and documenting the solution design for customer programs to facilitate implementation as well as support client development efforts. More broadly, this individual will also leverage their experience and knowledge to identify opportunities to streamline integration for these vertical customers. This individual will have a strong knowledge of American Express payment solutions, will act as a conduit to other teams to enable application of developing/next generation solutions to clients in the vertical space, and act as Voice of Customer to help identify and drive top vertical priorities. The selected individual will be virtually based. * Prior experience in the Healthcare & Education vertical space * Direct experience and strong working knowledge of common ERP systems in the vertical (e.g. McKesson, Meditech, Workday, SciQuest/Jaggaer) * Working knowledge of AP processes and practices * Understanding of cloud-based business automation solutions * Strong sales, consultation and relationship management skills * Strong verbal and written communication relative to financial processes * Proven consultative aptitude and ability to convert client business processes/requirements into innovative solutions * Strong project management and process design experience a plus * 25-50% of travel required for the position Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Manager of Business Solutions – Dedicated to the Healthcare Vertical* **Location:** *WI-Madison* **Requisition ID:** *18004925*
American Express Madison, WI, USA
Apr 18, 2018
Responsibilities * Reviews root cause analysis and resolution of problems *Responsibilities* * Participates in the development and deployment of preventive maintenance procedures * Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting * Participates in Disaster Recovery Testing * Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation * Contributes to continuous service improvement by maintaining best practices and knowledge repositories * Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director * Participates in discussions between the Business Unit CIO and infrastructure teams Qualifications * Up to 2 years of work experience in a production/service/ operations support Qualifications * Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst * Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script * Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools) * Basic knowledge of ITIL Service Operations processes * Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases * Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree. * Strong communication skills both verbal and written * Able to understand Agile practices **Job** *Technology* **Title:** *Service Delivery Analyst III* **Location:** *WI-Madison* **Requisition ID:** *18005482*
American Express Madison, WI, USA
Apr 18, 2018
American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. This is a virtual /home base position. FX International Payments (FXIP) from American Express offers cross-border B2B payment solutions to meet the foreign currency payment needs of its clients. Our business is experiencing rapid growth and we are expanding our team of sales professionals to dramatically accelerate our gains in US market share. The Sales Specialist we seek will be responsible for generating sales focusing on companies with annual revenues between $100MM - $1B . This position is geared towards experienced sales professionals and is an individual contributor role. You will achieve your goals by building a dynamic pipeline through research, creative sourcing approaches, cold calling and following up on warm leads from other internal American Express divisions. There will be an emphasis on closing large, complex opportunities so you must have a proven ability to listen to customers, understand their requirements and deliver tailored proposals to win their business. In addition you will independently develop the sales and relationship management strategies to create and maintain strategic internal and external C-level executive relationships critical to your success. Your sales reach will extend to tradeshows, networking events, conferences and potentially industry-specific vertical markets commensurate with your performance. For qualified prospects, you will provide FX wire payment solutions to help them manage and optimize their FX, and then facilitate all aspects of their application, account setup and activation. Your success will be determined primarily by achieving monthly sales, quarterly sales and new customer acquisition targets. You will also be measured on how efficiently you manage your pipeline, how effectively you manage your time, your calling activity and leadership skills. The successful candidate will possess the following: * Exceptional consultative phone and face-to-face selling skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout. * A proven track record in a consultative selling environment (minimum 5 years, financial services and/or FX industry experience a plus). * Superior pipeline management skills in a CRM environment. * Proven ability to identify high potential business opportunities, work through multiple layers of organizational contacts, pursue and prioritize accordingly. * Focused, self motivated team player with a strong will to win and surpass individual goals. * Strong business and financial acumen. * Passion for identifying customer delighters and exceeding expectations. * Ability to organize large amounts of information, multi-task and establish priorities. * Ability to positively represent American Express with all internal and external contacts. * Exceptional client and relationship management skills. * Excellent verbal and written communication skills. * Strong knowledge of computer fundamentals including Microsoft Office, Salesforce and Internet. * Knowledge of AMEX software and internal programs a plus. This is a virtual /home base position. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Outside Sales Representative, FX (AZ, CA, NV, OR, WA)* **Location:** *WA-Olympia* **Requisition ID:** *18005435*
American Express Olympia, WA, USA
Apr 18, 2018
Responsibilities * Reviews root cause analysis and resolution of problems *Responsibilities* * Participates in the development and deployment of preventive maintenance procedures * Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting * Participates in Disaster Recovery Testing * Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation * Contributes to continuous service improvement by maintaining best practices and knowledge repositories * Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director * Participates in discussions between the Business Unit CIO and infrastructure teams Qualifications * Up to 2 years of work experience in a production/service/ operations support Qualifications * Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst * Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script * Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools) * Basic knowledge of ITIL Service Operations processes * Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases * Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree. * Strong communication skills both verbal and written * Able to understand Agile practices **Job** *Technology* **Title:** *Service Delivery Analyst III* **Location:** *WA-Olympia* **Requisition ID:** *18005482*
American Express Olympia, WA, USA
Apr 18, 2018
You won’t just help our customers see the world, you’ll help them truly experience it. Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way. Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service * Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs * Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment * Knowing what your customers want before they do * De-escalating a Card Member’s stress, when unforeseen travel situations arise * Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT. What you’ll need to make the most of your passion for travel. * A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel * Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred. * Confident computer skills are vital as you’ll be using multiple tools and systems daily * A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills * Resilience and composure to remain positive under pressure or in changing circumstances * Strong time management and multi-tasking skills * Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services * Ability to understand a Card Members concerns and overcome objections * The flexibility to work shifts, including nights and weekends Although this position is considered Work at Home, the candidate must reside within the Central time zone. A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes. Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. American Express is an equal opportunity employer. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Travel* **Title:** *Virtual Travel Consultant - Central Region - 2nd Shift* **Location:** *WA-Olympia* **Requisition ID:** *18005130*
American Express Olympia, WA, USA
Apr 18, 2018
Global Commercial Payments (GCP) provides a range of Commercial Payment Solutions and other expense management tools to help mid-size companies and large corporations around the world manage their business spending. The Business Solutions organization is responsible for supporting Business Development and Account Development teams as subject matter experts on American Express Payment solutions and client business processes. The Business Solutions teams assess client business processes, technical needs, and analysis of spend patterns in order to win new, and expand existing relationships. A Business Solutions Manager supports sales and account development efforts by analyzing customer needs, then designing solutions that consider existing systems and business processes while seeking to incorporate American Express payment options. Additionally, the Business Solutions Manager will assist with the RFP process, conduct needs assessments and supplier analysis and support client presentations. Due to the special focus required for this individual, a background in the healthcare and education vertical as well as a strong knowledge of accounting, AP practices and Enterprise Resource Planning systems is a must. Additionally, strong consultation, business process, and problem solving skills are required. This dedicated Business Solutions Manager will analyze spend data, identify trends, and develop program roadmaps and growth strategies specific to this vertical. This individual will also create process maps of customer business financial processes and facilitate face to face meetings with contacts. This individual will also be responsible for developing and documenting the solution design for customer programs to facilitate implementation as well as support client development efforts. More broadly, this individual will also leverage their experience and knowledge to identify opportunities to streamline integration for these vertical customers. This individual will have a strong knowledge of American Express payment solutions, will act as a conduit to other teams to enable application of developing/next generation solutions to clients in the vertical space, and act as Voice of Customer to help identify and drive top vertical priorities. The selected individual will be virtually based. * Prior experience in the Healthcare & Education vertical space * Direct experience and strong working knowledge of common ERP systems in the vertical (e.g. McKesson, Meditech, Workday, SciQuest/Jaggaer) * Working knowledge of AP processes and practices * Understanding of cloud-based business automation solutions * Strong sales, consultation and relationship management skills * Strong verbal and written communication relative to financial processes * Proven consultative aptitude and ability to convert client business processes/requirements into innovative solutions * Strong project management and process design experience a plus * 25-50% of travel required for the position Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Manager of Business Solutions – Dedicated to the Healthcare Vertical* **Location:** *WA-Olympia* **Requisition ID:** *18004925*
American Express Olympia, WA, USA
Apr 18, 2018
You won’t just help our customers see the world, you’ll help them truly experience it. Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way. Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service * Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs * Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment * Knowing what your customers want before they do * De-escalating a Card Member’s stress, when unforeseen travel situations arise * Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT. What you’ll need to make the most of your passion for travel. * A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel * Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred. * Confident computer skills are vital as you’ll be using multiple tools and systems daily * A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills * Resilience and composure to remain positive under pressure or in changing circumstances * Strong time management and multi-tasking skills * Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services * Ability to understand a Card Members concerns and overcome objections * The flexibility to work shifts, including nights and weekends Although this position is considered Work at Home, the candidate must reside within the Central time zone. A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes. Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. American Express is an equal opportunity employer. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Travel* **Title:** *Virtual Travel Consultant - Central Region - 2nd Shift* **Location:** *VT-Montpelier* **Requisition ID:** *18005130*
American Express Montpelier, VT 05602, USA
Apr 18, 2018
American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. This is a virtual /home base position. FX International Payments (FXIP) from American Express offers cross-border B2B payment solutions to meet the foreign currency payment needs of its clients. Our business is experiencing rapid growth and we are expanding our team of sales professionals to dramatically accelerate our gains in US market share. The Sales Specialist we seek will be responsible for generating sales focusing on companies with annual revenues between $100MM - $1B . This position is geared towards experienced sales professionals and is an individual contributor role. You will achieve your goals by building a dynamic pipeline through research, creative sourcing approaches, cold calling and following up on warm leads from other internal American Express divisions. There will be an emphasis on closing large, complex opportunities so you must have a proven ability to listen to customers, understand their requirements and deliver tailored proposals to win their business. In addition you will independently develop the sales and relationship management strategies to create and maintain strategic internal and external C-level executive relationships critical to your success. Your sales reach will extend to tradeshows, networking events, conferences and potentially industry-specific vertical markets commensurate with your performance. For qualified prospects, you will provide FX wire payment solutions to help them manage and optimize their FX, and then facilitate all aspects of their application, account setup and activation. Your success will be determined primarily by achieving monthly sales, quarterly sales and new customer acquisition targets. You will also be measured on how efficiently you manage your pipeline, how effectively you manage your time, your calling activity and leadership skills. The successful candidate will possess the following: * Exceptional consultative phone and face-to-face selling skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout. * A proven track record in a consultative selling environment (minimum 5 years, financial services and/or FX industry experience a plus). * Superior pipeline management skills in a CRM environment. * Proven ability to identify high potential business opportunities, work through multiple layers of organizational contacts, pursue and prioritize accordingly. * Focused, self motivated team player with a strong will to win and surpass individual goals. * Strong business and financial acumen. * Passion for identifying customer delighters and exceeding expectations. * Ability to organize large amounts of information, multi-task and establish priorities. * Ability to positively represent American Express with all internal and external contacts. * Exceptional client and relationship management skills. * Excellent verbal and written communication skills. * Strong knowledge of computer fundamentals including Microsoft Office, Salesforce and Internet. * Knowledge of AMEX software and internal programs a plus. This is a virtual /home base position. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Outside Sales Representative, FX (AZ, CA, NV, OR, WA)* **Location:** *VT-Montpelier* **Requisition ID:** *18005435*
American Express Montpelier, VT 05602, USA
Apr 18, 2018
Responsibilities * Reviews root cause analysis and resolution of problems *Responsibilities* * Participates in the development and deployment of preventive maintenance procedures * Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting * Participates in Disaster Recovery Testing * Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation * Contributes to continuous service improvement by maintaining best practices and knowledge repositories * Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director * Participates in discussions between the Business Unit CIO and infrastructure teams Qualifications * Up to 2 years of work experience in a production/service/ operations support Qualifications * Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst * Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script * Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools) * Basic knowledge of ITIL Service Operations processes * Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases * Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree. * Strong communication skills both verbal and written * Able to understand Agile practices **Job** *Technology* **Title:** *Service Delivery Analyst III* **Location:** *VA-Richmond* **Requisition ID:** *18005482*
American Express Richmond, VA, USA
Apr 18, 2018
Global Commercial Payments (GCP) provides a range of Commercial Payment Solutions and other expense management tools to help mid-size companies and large corporations around the world manage their business spending. The Business Solutions organization is responsible for supporting Business Development and Account Development teams as subject matter experts on American Express Payment solutions and client business processes. The Business Solutions teams assess client business processes, technical needs, and analysis of spend patterns in order to win new, and expand existing relationships. A Business Solutions Manager supports sales and account development efforts by analyzing customer needs, then designing solutions that consider existing systems and business processes while seeking to incorporate American Express payment options. Additionally, the Business Solutions Manager will assist with the RFP process, conduct needs assessments and supplier analysis and support client presentations. Due to the special focus required for this individual, a background in the healthcare and education vertical as well as a strong knowledge of accounting, AP practices and Enterprise Resource Planning systems is a must. Additionally, strong consultation, business process, and problem solving skills are required. This dedicated Business Solutions Manager will analyze spend data, identify trends, and develop program roadmaps and growth strategies specific to this vertical. This individual will also create process maps of customer business financial processes and facilitate face to face meetings with contacts. This individual will also be responsible for developing and documenting the solution design for customer programs to facilitate implementation as well as support client development efforts. More broadly, this individual will also leverage their experience and knowledge to identify opportunities to streamline integration for these vertical customers. This individual will have a strong knowledge of American Express payment solutions, will act as a conduit to other teams to enable application of developing/next generation solutions to clients in the vertical space, and act as Voice of Customer to help identify and drive top vertical priorities. The selected individual will be virtually based. * Prior experience in the Healthcare & Education vertical space * Direct experience and strong working knowledge of common ERP systems in the vertical (e.g. McKesson, Meditech, Workday, SciQuest/Jaggaer) * Working knowledge of AP processes and practices * Understanding of cloud-based business automation solutions * Strong sales, consultation and relationship management skills * Strong verbal and written communication relative to financial processes * Proven consultative aptitude and ability to convert client business processes/requirements into innovative solutions * Strong project management and process design experience a plus * 25-50% of travel required for the position Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Sales* **Title:** *Manager of Business Solutions – Dedicated to the Healthcare Vertical* **Location:** *VA-Richmond* **Requisition ID:** *18004925*
American Express Richmond, VA, USA