We are in the business of helping students and families achieve their dreams of higher education. And we apply that same passion to helping our employees achieve professional and personal growth. Sallie Mae is dedicated to helping you unlock your potential.

Apr 15, 2018
**Manager, Web Analytics** **Req ID** R01637 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Manager of Web Analytics will work within web analytics team, partnering with multiple business units within the organization. This includes Web Strategy, Brand, Corporate Communications, Marketing, and Servicing. The individual should have deep experience with web-based analytics, with the ability to provide guidance and recommendations to the aforementioned groups based on analysis and trending of site data. The individual will build a suite of reporting, ensuring it meets the business needs. It's expected that the manager will work with the web analytics team to help determine what information is necessary and how to best present it to the business. He/she must be able to present complicated analytics in a clear and concise manner to a variety of audiences. The manager will be asked to leverage analytics to improve the holistic customer experience on the web site, and provide continued insight to that end. Experience in pathing analysis, user behavior, waterfall/fallout analysis and site testing is a must. The manager should be familiar with the major web analytics tools, in particular with Adobe. They should have knowledge and understanding of site QA, tagging requirements, CX tools, such as commenting and social media tools, and tag management tools. He/she will work with the website technology team to identify gaps in the data capture strategy and collaboratively implement enhancements. The individual must be able to work autonomously and effectively in a dynamic and changing work environment. Communication and prioritization skills are a must, as is the ability to present information, strategy, and recommendations clearly and succinctly to management. **Key Responsibilities:** **Ad-Hoc Analysis - 30%** + Proactively produce insightful analytics to drive the business forward + Help respond to inquiries about specific web analytics questions **Reporting - 30%** + Build and manage reporting suite to cover business needs + Create presentations with structured format to share results **Requirements/Testing - 30%** + Contribute to tagging and variable capture requirements for new and changing pages + Create statistically sound A/B and holdout tests on various parts of the website + Monitor all tests, ensuring for clear controls and no site breakages **Self Development - 10%** + Take an active role in identifying potential new data and ways to analyze + Develop expert level knowledge of all data, tools, and business tactics + Present information in a manner that is clear to the target audience **Requirements** **Education:** + BS in Business, Finance, Economics, Marketing, or related field and/or equivalent experience **Experience:** + 5-7 years quantitative experience + 3-5 years experience in web analytics + Deep experience with Adobe's web suite, including Omniture + Knowledge of CX tools, eg Sprinklr, Opinion lab, Qualtrics + Proficient in MS Office including Excel and PowerPoint + SAS/SQL knowledge a plus + Tag Management knowledge a plus + Understanding of Agile development principles a plus **Knowledge, Skills and Abilities:** + Demonstrated ability to create and maintain effective business area partnerships + Excellent oral and written communication skills with ability to articulate complex analytics + Ability to effectively manage multiple priorities in a time-sensitive environment + Excellent project management skills + Highly motivated, proactive, resourceful, with ability to work cross-functionally + Ability to accurately identify issues, implement resolutions, and escalate to management EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Apr 3, 2018
Sallie Mae Newark, DE, USA
Apr 15, 2018
**Director, Web Analytics** **Req ID** S01636 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Director of Web Analytics will work collaboratively with multiple business units within the organization. This includes Web Strategy, Brand, Corporate Communications, Marketing, and Servicing. The individual should have deep experience with web-based analytics, with the ability to provide guidance and strategic recommendations to the aforementioned groups based on analysis and trending of site data. The individual will both build and manage a suite of reporting, ensuring it meets the business needs. It's expected that the director will be proactive in helping to determine what information is necessary and how to best present it to the business. He/she must be able to present complicated analytics in a clear and concise manner to a variety of audiences, including senior management. The director will be asked to leverage analytics to improve the holistic customer experience on the web site, and provide continued insight to that end. Experience in pathing analysis, user behavior, waterfall/fallout analysis and site testing is a must. The director should be familiar with the major web analytics tools, in particular with Adobe. They should have knowledge and understanding of site QA, tagging requirements, CX tools, such as commenting and social media tools, and tag management tools. The director should be able to create and execute multivariate or a/b/c tests that drive fundamental improvements to the site experience. He/she will work with the website technology team to identify gaps in the data capture strategy and collaboratively implement enhancements. The individual must possess strong leadership skills and be able to work autonomously and effectively in a dynamic and changing work environment. Communication and prioritization skills are a must, as is the ability to present information, strategy, and recommendations clearly and succinctly to senior management. **Key Responsibilities:** **Strategic Management - 25%** + Provide strategic guidance to business managers + Serve as a subject matter expert in all aspects of web analytics + Continuous development / refinement of techniques to improve business output **Ad-Hoc Analysis - 25%** + Proactively produce insightful analytics to drive the business forward + Help respond to inquiries about specific web analytics questions **Reporting - 25%** + Build and manage reporting suite to cover business needs + Create executive-type presentations with structured format to share results **Requirements/Testing - 25%** + Contribute to tagging and variable capture requirements for new and changing pages + Create statistically sound A/B and holdout tests on various parts of the website + Monitor all tests, ensuring for clear controls and no site breakages **Requirements** **Education:** + BS in Business, Finance, Economics, Marketing, or related field and/or equivalent experience **Experience:** + 7-10 years quantitative experience + 5-7 years experience in web analytics + Deep experience with Adobe's web suite, including Omniture + Knowledge of CX tools, eg Sprinklr, Opinion lab, Qualtrics + Proficient in MS Office including Excel and PowerPoint + SAS/SQL knowledge a plus + Tag Management knowledge a plus + Understanding of Agile development principles a plus **Knowledge, Skills and Abilities:** + Demonstrated ability to create and maintain effective business area partnerships + Excellent oral and written communication skills with ability to articulate complex analytics + Ability to effectively manage multiple priorities in a time-sensitive environment + Excellent project management skills + Highly motivated, proactive, resourceful, with ability to work cross-functionally + Ability to accurately identify issues, implement resolutions, and escalate to management EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newton, MA **Date Posted** Apr 3, 2018
Sallie Mae Newton, MA, USA
Apr 15, 2018
**Director, Web Analytics** **Req ID** R01636 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Director of Web Analytics will work collaboratively with multiple business units within the organization. This includes Web Strategy, Brand, Corporate Communications, Marketing, and Servicing. The individual should have deep experience with web-based analytics, with the ability to provide guidance and strategic recommendations to the aforementioned groups based on analysis and trending of site data. The individual will both build and manage a suite of reporting, ensuring it meets the business needs. It's expected that the director will be proactive in helping to determine what information is necessary and how to best present it to the business. He/she must be able to present complicated analytics in a clear and concise manner to a variety of audiences, including senior management. The director will be asked to leverage analytics to improve the holistic customer experience on the web site, and provide continued insight to that end. Experience in pathing analysis, user behavior, waterfall/fallout analysis and site testing is a must. The director should be familiar with the major web analytics tools, in particular with Adobe. They should have knowledge and understanding of site QA, tagging requirements, CX tools, such as commenting and social media tools, and tag management tools. The director should be able to create and execute multivariate or a/b/c tests that drive fundamental improvements to the site experience. He/she will work with the website technology team to identify gaps in the data capture strategy and collaboratively implement enhancements. The individual must possess strong leadership skills and be able to work autonomously and effectively in a dynamic and changing work environment. Communication and prioritization skills are a must, as is the ability to present information, strategy, and recommendations clearly and succinctly to senior management. **Key Responsibilities:** **Strategic Management - 25%** + Provide strategic guidance to business managers + Serve as a subject matter expert in all aspects of web analytics + Continuous development / refinement of techniques to improve business output **Ad-Hoc Analysis - 25%** + Proactively produce insightful analytics to drive the business forward + Help respond to inquiries about specific web analytics questions **Reporting - 25%** + Build and manage reporting suite to cover business needs + Create executive-type presentations with structured format to share results **Requirements/Testing - 25%** + Contribute to tagging and variable capture requirements for new and changing pages + Create statistically sound A/B and holdout tests on various parts of the website + Monitor all tests, ensuring for clear controls and no site breakages **Requirements** **Education:** + BS in Business, Finance, Economics, Marketing, or related field and/or equivalent experience **Experience:** + 7-10 years quantitative experience + 5-7 years experience in web analytics + Deep experience with Adobe's web suite, including Omniture + Knowledge of CX tools, eg Sprinklr, Opinion lab, Qualtrics + Proficient in MS Office including Excel and PowerPoint + SAS/SQL knowledge a plus + Tag Management knowledge a plus + Understanding of Agile development principles a plus **Knowledge, Skills and Abilities:** + Demonstrated ability to create and maintain effective business area partnerships + Excellent oral and written communication skills with ability to articulate complex analytics + Ability to effectively manage multiple priorities in a time-sensitive environment + Excellent project management skills + Highly motivated, proactive, resourceful, with ability to work cross-functionally + Ability to accurately identify issues, implement resolutions, and escalate to management EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Apr 3, 2018
Sallie Mae Newark, DE, USA
Apr 15, 2018
**Senior Technical Architect, Cloud Engineering** **Req ID** R01619 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** You will get to provide guidance to Tier I & Tier 2, Internal and Managed Service Provider staff on escalations. The Technical Analyst is responsible for gathering and documenting business requirements and converting requirements into testable designs within an Agile development methodology. The analyst is responsible for the development of the logical and physical data base designs. The Analyst is also responsible for providing metadata management and support to various departments within systems as well as throughout Sallie Mae. The individual provides subject matter expertise in a broad range of data management disciplines, including data normalization techniques, data rationalization, business analysis and requirements gathering and refinement. + You will be a key resource in the Cloud Engineering team that builds infrastructure in the of Sallie Mae's Multi Cloud environment. This environment will include state of the art network, compute and storage and cloud as well as other Enterprise Applications hosted in the Cloud that is utilized by Sallie Mae. + You will be the Principal network architect for a highly sophisticated bank environment + You will work with advanced technical staff and produce high quality architecture and cloud based software solution for infrastructure + You will get to create next gen automation to enable Sallie Mae to operate efficiently and scale in the Cloud with the least effort. + Design, develop and implement advanced web based systems that will inter operate with various technologies that enable cloud implementation and management according to Sallie Mae standards. + This position will play a key role for translating sophisticated architecture defined by the Sallie Mae Cloud advisory group into scalable and functional solutions. **Key Responsibilities:** Design and Architecture 30% + Very familiar with Network technologies including MPLS, BGP, Firewalls, Proxies, Layer 2 and 3 networking. IPSLA , SD WAN, VPC, Transit VPCs , VPNs, IGWs, + Design and implement complex network architecture that will support mission critical systems + Develop and maintain a thorough knowledge of multiple Sallie Mae business functions and how the system and procedures that support these functions interrelate. Learn business functions and systems outside of assigned responsibilities. + Collaborate and implement cloud based security tools and technologies to keep Sallie Mae systems secure. Operations Management 40% + Design highly compliant Cloud Network for enterprise solutions. Design, develop and or integrate cloud infrastructure management tools to Sallie Mae standards. + Ensures that cloud availability of business critical systems meet the defined SLAs, responds appropriately to customer issues + Lead design discussions with appropriate personnel to define goals and objectives of business applications in the cloud. + Define, monitor and enhance services levels and service agreements and implement systems to enable meeting those service levels + Create and implement solutions for continuous improvement of Cloud management infrastructure + Act as point of escalation for Tier I & Tier 2 staff or Managed Service Provider that supports the Sallie Mae cloud implementaion + Very proficient with AWS , Azure or other Cloud technology implementations and management + Familiar with C#, Python, Perl, SQL, WSDL, SAOP, REST API, Java, and SOA with in-depth knowledge of implementing COTS packages for infrastructure management + Maintain good general understanding of the other functional areas of the company and communicate to the appropriate staff information that has an impact on their assigned projects or responsibilities. + Provide advanced technical support by working with a Managed Service Provider for multiple business functions on a 24x7 basis. Technology/Resource Management 30% + Implements capacity management discipline with process and automation tools + Plan and forecast budget for cloud consumption. **Requirements** **Education:** + Bachelor's or Master's degree in Computer Science, Computer Technology or related field and/or equivalent work experience **Experience:** + 10 + years of IT experience supporting IT Infrastructure and creating automation + 10+ years of experience managing enterprise network, server and web infrastructure with progressive technologies + 5+ years of experience managing IT vendor relationships + Very good understanding of technologies such as Clojure, Lambda, S3, EC2, AWS VPCs , firewalls etc. + Excellent understanding of network segmentation in physical and virtual environments e.g. SDP, VMWARE NSX + Thorough knowledge of WAN's, LAN's, data base and network technologies + Excellent understanding of Microsoft Azure and Amazon Web Services **Preferred:** + 10+ years of managing a team of 5+ staff members **Knowledge, Skills and Abilities:** + Ability to translate knowledge of network technologies of various vendors such as Cisco, F5, Checkpoint into Cloud platform, including programmatically implementing networks + Ability to systematically ensure environment remains current and in compliance with internal and external controls. + Ability to establish standards to ensure customer needs are met in a timely and quality way + Ability to build and manage relationships with customers and other IT teams with varying interests + Strong knowledge of business environment + Ability to develop and implement a system to respond to clients' strategic and tactical needs + Strong interpersonal skills required for a team environment + Strong written and oral skills + Strong teambuilding skills EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Indianapolis, IN **Date Posted** Apr 3, 2018
Sallie Mae Indianapolis, IN, USA
Apr 15, 2018
**Manager, Web Analytics** **Req ID** S01637 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Manager of Web Analytics will work within web analytics team, partnering with multiple business units within the organization. This includes Web Strategy, Brand, Corporate Communications, Marketing, and Servicing. The individual should have deep experience with web-based analytics, with the ability to provide guidance and recommendations to the aforementioned groups based on analysis and trending of site data. The individual will build a suite of reporting, ensuring it meets the business needs. It's expected that the manager will work with the web analytics team to help determine what information is necessary and how to best present it to the business. He/she must be able to present complicated analytics in a clear and concise manner to a variety of audiences. The manager will be asked to leverage analytics to improve the holistic customer experience on the web site, and provide continued insight to that end. Experience in pathing analysis, user behavior, waterfall/fallout analysis and site testing is a must. The manager should be familiar with the major web analytics tools, in particular with Adobe. They should have knowledge and understanding of site QA, tagging requirements, CX tools, such as commenting and social media tools, and tag management tools. He/she will work with the website technology team to identify gaps in the data capture strategy and collaboratively implement enhancements. The individual must be able to work autonomously and effectively in a dynamic and changing work environment. Communication and prioritization skills are a must, as is the ability to present information, strategy, and recommendations clearly and succinctly to management. **Key Responsibilities:** **Ad-Hoc Analysis - 30%** + Proactively produce insightful analytics to drive the business forward + Help respond to inquiries about specific web analytics questions **Reporting - 30%** + Build and manage reporting suite to cover business needs + Create presentations with structured format to share results **Requirements/Testing - 30%** + Contribute to tagging and variable capture requirements for new and changing pages + Create statistically sound A/B and holdout tests on various parts of the website + Monitor all tests, ensuring for clear controls and no site breakages **Self Development - 10%** + Take an active role in identifying potential new data and ways to analyze + Develop expert level knowledge of all data, tools, and business tactics + Present information in a manner that is clear to the target audience **Requirements** **Education:** + BS in Business, Finance, Economics, Marketing, or related field and/or equivalent experience **Experience:** + 5-7 years quantitative experience + 3-5 years experience in web analytics + Deep experience with Adobe's web suite, including Omniture + Knowledge of CX tools, eg Sprinklr, Opinion lab, Qualtrics + Proficient in MS Office including Excel and PowerPoint + SAS/SQL knowledge a plus + Tag Management knowledge a plus + Understanding of Agile development principles a plus **Knowledge, Skills and Abilities:** + Demonstrated ability to create and maintain effective business area partnerships + Excellent oral and written communication skills with ability to articulate complex analytics + Ability to effectively manage multiple priorities in a time-sensitive environment + Excellent project management skills + Highly motivated, proactive, resourceful, with ability to work cross-functionally + Ability to accurately identify issues, implement resolutions, and escalate to management EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newton, MA **Date Posted** Apr 3, 2018
Sallie Mae Newton, MA, USA
Apr 14, 2018
**Internal Audit Data Analyst** **Req ID** R01489 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** Sallie Mae's Internal Auditing department works to promote an effective control environment through risk-based audits, internal controls testing, pre-implementation reviews, special projects, and risk and control education. To promote a strong risk and control environment, IA applies data analytics to its audits and reviews. Providing data solutions requires defining the business problem/risk statement, gathering the business intelligence/data, and making informed conclusion through the use analytical tools and methodologies available. **The Data Analyst responsibilities include:** + Identify and develop new analytics (descriptive, diagnostic and prescriptive) to support risk and control conclusions on an audit basis + Maintain existing data analytics projects and develop new projects that support the execution and administration of Internal Audit's mission and annual plan + Proactively identify repeatable data analysis that can be used by the audit team in making informed decision Specifically support planning and scoping of audits and risk assessment + Provide support and guidance to encourage and facilitate widespread use of analytics within the audit team + Build relationships with business partners across the organization for data gathering, data initiative and data governance purposes + Coordinate and communicate effectively with internal & external auditors, Sallie Mae management, and other key stakeholders, as necessary, to meet above objectives and With the support of the Audit Manager or Audit leadership, engage in special projects, critical process reviews, and investigations as necessary **Key Responsibilities:** **Assist with developing, executing and maintaining the Data Analytics framework and its activities - 50%** + Demonstrate practical understanding of data analysis concepts and basic programming techniques. Provide technical expertise on data extraction, data cleansing, data mining and analysis. + Develop new BI solutions and maintain existing solutions to support data extraction (for end users). + Maintain and update the existing data analytics projects -- refresh the data and generate new reports to support continuous auditing. + Develop new trainings and conduct existing trainings on a regular basis to encourage and facilitate widespread use of analytics within the audit team. + Demonstrate ability to understand complex and diverse technology infrastructure and identify sources and tools needed to deliver analysis and reports. + Perform data validation to ensure the completeness and accuracy of the data extracted, and maintain the integrity of the extracted data if it is stored on IA's shared drive. **Assist in the execution of special projects, critical process reviews, and investigations as necessary - 5%** **Serve as the resident expert and liaison to all others serving in DA function - 10%** + Maintain knowledge of best practices by participating in educational opportunities, reading professional publications, performing benchmarking, maintaining networks and participating in professional organizations. + Collaborate with various DA teams (internal) to ensure integrity of data. **Perform internal audits as part of a team - 35%** + Conduct interviews and inquiries with auditees to understand business processes, technology and data to support audit scope and objectives. + Provide expertise in data analytics for audit and risk management. + In the planning phase of an audit, develop analysis to provide useful data insights (i.e. trends, patterns, outliers), to support the development of the scope and objectives and to identify risks and control weaknesses. + In the execution phase, develop complex data analysis with the support of DA manager. Also, provide continual guidance to the staff/senior auditors (i.e. understand the data, perform 100% population testing and/or perform robust statistical sampling). + Proactively held discussions with the audit manager and DA manager to brainstorm on the complex analysis, develop the logic and script/code, discuss limitations and any potential issues. + Provide quality service to stakeholders, which includes obtaining and demonstrating a strong understanding of the business process and the associated data. + Communicateeffectivelywith the audit team at the audit, department and leadership level to present test results and potential findings. **Requirements** **Education:** + Undergraduate or Graduate degree in a related field or the equivalent combination of training and experience. **Experience:** + 2+ years of hands on experience in performing analysis on large data sets (including data gathering and profiling, data mining, test data creation, data validation and visualization) + Experience in financial services industry or student loan industry **Knowledge, Skills and Abilities:** + 3-5 years of experience using one or more of the following Data Analytic tools (SAS, TOAD, Aginity Workbench for IBM Netezza). Experience using one or more of the following data sources: IBM Netezza based Data Warehouse, MS SQL, and Oracle + 2+ years of hands-on experience in data extraction, data mining and manipulation techniques. + Ability to understand complex and diverse technology infrastructure as it relates to data flows and business processes + Effective communication, leadership and time management skills with the ability to act autonomously while being a team player + Strong planning and organizational skills + Proven analytical and problem-solving skills with attention to details + Able to act independently and be self-motivated **Other:** + Relevant certification is a plus (e.g., CPA, CISA, CIA or any programming certification) EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Dec 18, 2017
Sallie Mae Newark, DE, USA
Apr 14, 2018
**Sr. Front End Engineer** **Req ID** R01544 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. Just a small sample of tech we use: Clojure/Clojurescript Reagent/React, AWS Lambda, Microsoft Azure, Swift, .NET Core, MongoDB, Apache Kafka. What tech are you going to help us leverage to deliver a best in class experience? We are open minded, customer driven. **Overview** Do you have experience with modern web stacks? Are you familiar with or keen on learning functional programming? Have you architected modular front-end solutions? We're always looking for and exploring new tools and technologies to find the best fit for the problem at hand, and now we are seeking ambitious software professionals to engineer our next generation products, platforms, and frameworks. **About you** + You understand the importance of selecting the right technology tool for the task. + You are a natural problem solver. You ask why, you explore, and you thrive on challenges. + You know what continuous integration means, and believe automation is the path to happiness. + You feel empowered to make a difference. We're seeking someone who is super passionate about their craft and is hyper-focused on delivering extraordinary solutions. Is this you? **Here are the Basics:** + Design, build, and test web applications + Lead the craftsmanship, availability, resilience, and scalability of your solutions + Manage the risks associated with information and IT assets through standards and security policies but not let that limit your creativity + Work with the architecture team on development of new subsystems for our evolving digital platform + Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participating and mentoring in the technology community + Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity **Location:** + To foster a highly-collaborative team environment, this position will be located in Newton, MA **Requirements** **Education** : + BS in Computer Science or equivalent experience **Qualifications** : + 5+ years hands-on experience implementing UI interfaces in high traffic, customer-facing web sites with HTML5 and CSS3 for web or mobile. + Expert in HTML5 and CSS3. Must demonstrate these skills during the interview. + Strong understanding of mobile responsive design + Advanced graphic design and web design knowledge + Good understanding of RESTful APIs, Web Services, Websockets, Web Sockets and experience working with backend developers to design and consume them. + Demonstrated ability to quickly learn new tools, frameworks, and languages. + Comfortable with quickly addressing changing or new product needs to help seize business opportunities + Ability to clearly communicate design decisions and trade-offs. + Passion for writing clean, maintainable code with tests and automation. + Regularly perform code reviews + Enjoy refactoring. + Natural inclination to collaborate + Desire to make a difference **Extra Credit:** + Experience in full stack development + Functional programming experience (particularly Clojure/ClojureScript) + Practical experience with one or more front-end frameworks: Angular, Ember, Backbone, React + Exposure/experience with both SQL and No-SQL data stores + Exposure/experience with Git or a similar version control system + Exposure/experience with AWS, Azure or similar cloud service providers + Contributions to open source community + Experience with an iterative development methodology (i.e. Scrum, Kanban, SAFe) and techniques for sustaining rapid release cycles (i.e. TDD, BDD) EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Indianapolis, IN **Date Posted** Feb 28, 2018
Sallie Mae Indianapolis, IN, USA
Apr 14, 2018
**Email Marketing Manager** **Req ID** R01600 **Description** **Sallie Mae** is a company created with great purpose. We make the dream of higher education a reality. We do it by being a resource for families who want to save, plan, and pay for college. Our vision, to be a trusted financial partner, inspires us to explore new ways to serve our customers every day. No matter what position you hold at Sallie Mae, you'll have a role in moving us toward that vision. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** The Email Marketing Manager will work collaboratively with the various business units within SLM, as well as the IT team, to maximize the usage and effective of email communications. This individual will be a subject matter expert in email production, being able to assist with developing campaigns, designing content, and promoting deliverability. The individual in this role will be intimately familiar with email production, having the responsibility of executing and assisting with audits, opt outs, and assisting in the scheduling and deployment of campaigns. They must possess a strong understanding of CAN-SPAM/anti-spam laws. The incumbent should be familiar with CRM systems, A/B testing, content management, campaign management tools, file management and evaluation, and ISPs. This individual should be up to speed on the latest email marketing trends, suggesting and helping develop strategies that move the organization forward. This includes the use of exogenous data and potentially other emerging technologies and partners to enhance email capabilities across channels. The manager should have experience working with list development teams, and be familiar with databases. They should be able to assist in the analysis of campaign performance, and help provide recommendations to improve it. The individual should have leadership skills and able to work autonomously and effectively in a dynamic and changing work environment. Communication and prioritization skill are a must, as well as the ability to present information, strategy, and recommendations clearly and succinctly. **Key Responsibilities:** **Email Design and Development - 25%** + Work with Channel Management team to craft industry leading e-mail aligning to best practices for subject line, creative, messaging, targeting, and timing **Email Scheduling and Deployment - 25%** + Maintain and project manage the e-mail calendar, working with internal teams and the external vendor to ensure all priorities are being accounted for and all opportunities to enhance and maximize the deliverability strategy are being leveraged **Email Auditing and Validations - 25%** + Assist in the process design and successful completion of all internal audit and control functions, ensuring 100% accuracy within email laws as well as company guidelines **Process Improvements and Recommendations - 15%** + Keep up with emerging practices and technologies, look for opportunities within the business, and assist in growing the overall email execution capabilities **Self-Development - 10%** + Grow current skills both personally and professionally, taking advantage of learning opportunities. Become the subject matter expert **Requirements** **Education:** + BS in Business, Finance, Economics, Marketing, or related field and/or equivalent experience **Experience:** + Minimum 5 year's experience in email production/operations + 3-5 years quantitative experience with a focus in marketing + Knowledge of email laws (CAN-SPAM/anti-spam) + Proficient in MS Office including Excel and PowerPoint **Knowledge, Skills and Abilities:** + Demonstrated ability to create and maintain effective business area partnerships + Excellent oral and written communication skills with ability to articulate complex analytics + Ability to effectively manage multiple priorities in a time-sensitive environment + Excellent project management skills + Highly motivated, proactive, resourceful, with ability to work cross-functionally + Ability to accurately identify issues, implement resolutions, and escalate to management EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Mar 22, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Director, Social Media** **Req ID** R01581 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** The Director of Social Media is responsible for crafting social media strategy and developing social media campaigns with an emphasis of setting goals, developing metrics and identifying audiences. The Director will implement new and emerging technologies to increase awareness, drive engagement and influence consideration. The position is a key member of the Social Media team and is entrusted to directly interact with consumers in the most sensitive and public situations. This position reports directly to the Sr. Director of Social Media. The position will work closely with many teams including but not limited to creative agencies, corporate communications, operations, product development, digital strategy, research, marketing to develop campaigns and initiatives that support our brand. The Director will provide strategic counsel and manage project timelines and budgets. The Director of Brand Management is expected to interact with Senior Executives across the organization to ensure all the above is on track with organizational goals and expectations. **The job involves:** + Monitoring the competitive landscape + Developing and executing social media strategy that align with our brand + Identifying influencers and advocates in social/digital media space + Executing interactive and engaging social media campaigns + Serving as a corporate spokesperson in social media while upholding the brand pillars + Defining KPIs and measuring and analyzing social media campaigns + Providing strategic recommendations based on social media listening to business partners + Maintaining relationships with risk partners, actively managing risks and developing policies and procedures + Collaborating with internal creative agency to develop interactive campaigns that drive engagement and awareness + Supporting the Sr. Director in the execution of strategic corporate initiatives **Key Responsibilities:** Social Media Strategy and Execution 55% + Assist in the development of the social media strategy and plans. This includes execution of plans, evaluation mechanisms, timelines, engagement strategies, scheduling, etc. + Work independently to plan, manage and track assigned projects + Grow audiences and increase engagement across all social media channels + Maintain, contribute and execute the social media editorial calendar + Develop and implement cross-functional campaigns + Manage content distribution across platforms + Own and evolve the social media voice in collaboration with brand + Lead development of social management policies and procedures + Identify creative opportunities to leverage social platforms to extend brand messages + Strategic listening to identify opportunities, trends and issues + Stay abreast of emerging trends and opportunities and provide guidance to stakeholders + Serve as a social media ambassador throughout the organization + Collaborate with internal stakeholders to create social media plans + Streamline and update processes that will help the program become more effective and efficient Social Media Measurement 20% + Develop KPIs and benchmarking for social media campaigns + Measure, analyze and make recommendations on social media campaign performance + Provide insights and recommendations in a strategic and thoughtful manner to internal stakeholders + Ensure accurate and timely reporting of marketing campaigns + Optimize marketing performance across channels Leadership and Development 15% + Lead collaborative efforts between all parts of the Sallie Mae organization to education and advocate on social media + Manage the work of team members as appropriate; recognizing need for involvement of others teams/peers when necessary + Establish goals that not only assist in accomplishing department initiatives as well as personal career objectives + Seek out professional development opportunities that expect expertise and influence in your role + Manage change, ensure collaboration, and resolve conflicts; includes maintaining the highest standards of ethical conduct and integrity + Provide effective feedback to team and management to help ensure peak productivity and collaboration of the department + Coordinate integrated marketing activities + Serve as a thought leader Crisis Management 10% + Awareness and familiarity with corporate issues and hot topics, including legislative and regulatory topics + Making strategic recommendations to respond to external inquiries and issues + Provide strategic counsel to executives across the organization **Requirements** **Education:** + Bachelor's Degree required (Journalism, Communications, Public Relations, Marketing or other related field preferred) **Experience:** + 7+ years of progressive experience in Digital or Social Media marketing or Communications, preferable in financial services or another highly regulated industry + 3+ years of project management experience + Have deep working knowledge of the social and digital ecosystem, including working relationships with social platforms and partners + Proven track record of growing social communities and increasing engagement + Expertise with Social Media Management Systems (Sprinklr, Percolate) and Social Listening/Analytics tools (Tracx, Falco, Nuvi, etc.) + Ability to work in a fast-paced environment, anticipate issues and work towards solutions + Ability to analyze and synthesize data from social media campaigns and provide insights and recommendations + Communicate effectively with internal stakeholders, creative agencies and executives + Extreme passion for social media, content, analytics and community building + Ability to coach and mentor junior team members + Creative thinker with exceptional writing skills + Ability to travel (may vary from 10 -- 30%) **Knowledge, Skills, and Abilities** + Good analytical skills + A good listener, able to respond to analyze data + An excellent communicator, both verbally and in writing + A team leader, able to inspire others + Ability to manage different projects at the same time + Energetic and passionate about our mission and brand + Organized + Able to work well under pressure EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Mar 7, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Sr. Director, Acquisition Credit Strategy** **Req ID** R01570 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** Sallie Mae is looking for an experienced credit risk management professional to fill our Senior Director of Acquisition Credit Strategy position to ensure the successful launch and sustainable growth of Sallie Mae credit card product. The individual will be the acquisition credit strategy owner for the Sallie Mae Credit Card product. He/She will work closely with marketing and other business partners to: + Establish state of the art acquisition strategy: underwriting, pricing, line assignment, and fraud strategy + Achieve new account KPIs: origination volume; approval rate; booking FICO; vintage loss rate; pricing distribution; fraud loss; ROA & ROE; etc + Design proper tests to accumulate data for credit strategy continuous improvement + Improve strategy and model performance by researching new credit bureau attributes and other alternative data sources + Define key functional requirements for credit card onboarding/processing platform The preferred candidate will have: + Extensive credit risk management experiences in credit card, and/or unsecured consumer lending; + Up-to-date expertizes in credit card acquisition management (underwriting, pricing, credit line assignment, and fraud) is required; + Working knowledge of credit card process platform; + Superior analytical capability and problem solving skills; + Track record of lead and develop strong analytical teams; + Strong project management skill; + Result oriented and business savvy This is a highly visible position and requires great communications skills to present analysis, reporting and recommendations to senior executives and leadership teams. **Key Responsibilities:** 1. Acquisition Management - 30% + Develop and refine the underwriting, line, pricing, and fraud strategies to achieve credit risk and financial return targets for credit card, or existing Sallie Mae consumer lending products. + Establish and optimize acquisition strategies for multiple acquisition channels. + Collaborate with various business partners balancing multiple competing goals: growth, credit risk, and profitability. + Design and execute experiment designs for future strategy refinements. + Ensure accurate and timely strategy implementations 2. Acquisition System/Infrastructure Design - 20% + Work closely with credit card processing platform vender outline and design the system requirements for key acquisition functionalities: application processing, underwriting, product features, issuing, onboarding, and etc + Assist in the design of a highly accessible relationship database for credit card acquisition management to support consistent, automated, flexible business analytics and reporting + Ensure proper documentation and timely implementation 3. People Management - 15% + Build a strong credit strategy team + Prioritize and support team projects and initiatives + Manage and support the professional development of team members 4. Internal Controls - 15% + Ensure all compliance, audit and other internal risk partner requirements are completed. + Oversee research, responses and meet SLA requirements for Customer complaints. 5. Manage Ad Hoc Analysis as necessary - 20% **Requirements** **Education:** + Master's Degree, Business, Economics or related field, or equivalent work experience **Experience:** + 10+ years of experience in credit risk management experience with a major credit card/personal loan company + 7+ years of experience performing statistical/business analysis with SAS and SQL + 5+ years of experience in managing, developing, and recruiting talents + Experience managing acquisition credit strategy (underwriting, line assignment, and pricing) + Experience managing internal & external control requirements + Experience with financial forecasting, modeling processes + Experience with statistical model/scorecard for acquisition management + Experience with credit card processing platform + Experience with credit bureau attributes and alternative data sources + Strong communication skills and proven ability to explain technical information effectively to all audience levels in a concise manner + Excellent interpersonal skills with the ability to build relationships across business units + Ability to operate in a fast- paced, time-sensitive environment effectively managing multiple and changing priorities + Self-motivated, problem solver, result oriented, and business savvy EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Feb 26, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Director, Consumer Loss Forecasting** **Req ID** R01540 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** This position will report to the Senior Director of Loss Forecasting and it a highly visible role which must interact with business partners in risk, finance and accounting. This position requires in depth knowledge of loss forecasting, advanced modeling techniques and coding languages such as SAS, SQL and R. Sallie Mae is seeking a Director of Consumer Loan Loss Forecasting to develop statistical models that assess the credit risk of the Sallie Mae Personal Loan portfolio and develop forward looking views of loss expectations. This individual will lead a team that will be responsible for building and perform qualitative and quantitative analysis on the Sallie Mae Personal Loan portfolio in support of the bank's transition to CECL (Current Expected Credit Loss). **Key Responsibilities:** **Manage the Consumer Loan Loss Forecasting Team - 30%** + Manage and provide thought leadership for the Consumer Loan Loss Forecasting team + Manage independent model validation, internal and external audit, and regulators reviews. + Interacts with internal risk partners and regulators to address model issues and remediation actions. **Development of CECL Models for the Personal Loan Portfolio - 60%** + Develop CECL compliant loss forecasting models such as vintage level econometric models, PD/LGD models, conditional transition matrix models and survival/hazard models for the Personal Loan portfolio. + Analyze and provide guidance to management on the appropriate modeling methodology to employ for forecasting losses on the Personal Loan portfolio. + Design and manage the model testing, model implementation and model monitoring activities. + Ensure model documentation meets internal and regulatory standards. + Participate in all stages of model development from model methodology and framework design, data preparation, segmentation, model development, model testing and calibration. + Implement the models, monitor model performance and evaluate the CECL impact to our financial results for the Personal Loan portfolio. **Adhoc Business Support - 10%** + Manage and work on various ad hoc quantitative, modeling, and programming assignments. **Requirements** **Experience:** **Must Have:** + 7+ years of progressive experience working in a financial services environment and/or acquired skills obtained through higher education. + 5+ years of experience building statistically based models using SAS, SQL, R or comparable coding language + Experience in management + In depth knowledge of loss forecasting, statistical models and data mining techniques + The ability to understand generally accepted accounting principles (GAAP). + Strong oral and written communication skills required to effectively and concisely present key findings to senior management is a must + Strong working knowledge in presenting quantitative data via PowerPoint, Excel, Word, etc. + Solid knowledge of financial services industry and the products and services offered + Candidates with DFAST, CCAR or IFRS 9 model development experience preferred, but not required + Advanced degree in a quantitative field such as statistics, mathematics or economics required + Ph.D in a quantitative field preferred **Knowledge, Skills and Abilities:** + Ability to consistently meet expected deadlines + Excellent written and verbal communication skills + Ability to simultaneously manage and organize multiple projects + Ability to recognize/analyze/resolve system and procedural problems + Ability to lead and coordinate activities of a project group + Ability to perform well under pressure and to work independently with high levels of initiative + Excellent organizational skills EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Feb 7, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Senior Database Administrator** **Req ID** R01607 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The candidate will be part of a 24x7 IT operational support team responsible for supporting Non-Production and Production DB environments inclusive of SQL Server, Oracle, MongoDB and Netezza Data Warehouse. The Senior DBA , working with a Manager and support team, will share responsibility for all aspects of data administration including SW installs, configuration and tuning, upgrade roadmaps, architecture, security, performance, disaster recovery, troubleshooting and change control. As Sallie Mae expands in to the cloud (Azure, AWS, etc ...), it is expected that this role will also provide DB support and apply the same type of processes, methodologies and approach as used for on premises support. This role will take an active part in building relationships with Application Development teams as well as other key I&O personnel (Network, Storage, Operating Systems) to help form a holistic approach to DB support. Candidate will report directly to the Senior Database Manager. **Key Responsibilities:** + Insure the Production DBs environments are up and running. + Create appropriate reporting mechanisms that allow us to stay ahead of problems + DB Performance troubleshooting + DB SW installations and configurations + Design DB Architecture solutions + Perform DB Disaster Recovery Testing + Backup and Restore DBs + Run DB Scripts for App Dev 88% Time + Mentoring of Junior DBAs + Participating in App Dev projects + Training 10% Time + Travel to DE HQ or other business sites for project support or relationship building + Travel to conferences or training 2 % Time Total % Time 100% **Requirements** **Education:** + BS in IT related field preferred **Experience:** + Minimum 10+ years of experience in an IT environment with exposure to SQL and/or Oracle DB Technologies. Operational Support experience is preferred. + Solid Background in SQL Server DB Cluster and/or Oracle RAC architectures + Ability to communicate comfortably to a wide range of technical folks inclusive of middle and upper management + Linux RHEL OS experience + Windows Server OS Experience + MS Office applications experience + 2+ years of Project Management experience **Knowledge, Skills and Abilities:** + SQL/Oracle DB Installation, troubleshooting, performance monitoring, reporting + Scripting **Other:** + IBM Netezza PureData DW experience + Informatica ETL experience + Cloud DB exposure + MongoDB exposure + Working knowledge of tier'd application architecture with use of Web, Middletier, DB & ITIL Processes EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Indianapolis, IN **Date Posted** Mar 21, 2018
Sallie Mae Indianapolis, IN, USA
Apr 13, 2018
**Information Security Senior Analyst-Patch Exception Management** **Req ID** R01561 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** The Information Security Senior Analyst is a technical expert in the security domain and will work with Corporate Security and Information Technology (IT) management and staff to improve and operate our security policy and vulnerability exception processes. This is a new position that will help mature and further develop Sallie Mae's comprehensive security program. The Information Security Senior Analyst selected for this role must have experience with risk management concepts and processes. **Key Responsibility:** + Manage the approval, tracking, and reporting of any security exceptions related to policy, vulnerabilities, patching, and remediation. Provide exception request triage and initial acceptance determination in partnership with Corporate Security leadership. Work with Corporate Security, IT, and Application Owners to manage the overall process of requests through remediation validation and executive reporting. 50% + Maintain GRC application content for tracking incoming and ongoing exception requests. Provide status reports as required. 10% + Work with System owners to identify and document remediation strategies for vulnerabilities. 10% + Represent Information Security organization in broader meetings on vulnerability remediation providing necessary exception request context. 10% + Provide accurate and comprehensive status documentation to share with auditors and regulators during compliance and regulatory reviews. 10% + Maintain and monitor Information Security Risk Exception process to ensure identification of areas of non-compliance. 10% **Requirements** **Education:** + Prefer BS/BA Degree in a technical field such as Computer Science, Information Technology, or Information Assurance + Experience and Certification can substitute for college degree **Experience:** + Must have minimum of 5 years of IT experience + Prefer a minimum of 2 years of experience with IT Security/IT Risk + Prefer a security-related certification (CISSP, CISA, CISM, CRISC, etc...) + Require experience in one or more of the following areas: Information Security, IT Infrastructure & Operations, Project Coordination, IT Risk Management, IT Audit. **Knowledge, Skills and Abilities:** + Knowledge and experience in vulnerability scanning and patch management tools + Knowledge and experience in systems administration of Windows Server and Red Hat Enterprise Linux + Knowledge and experience in systems administration of Windows Desktop OS and Apple MacOS + Working knowledge of public cloud infrastructure providers (AWS, Azure, GCP) + Working knowledge of risk management processes and procedures + Familiarity with network devices and protocols + Strong client relationship management experience and skills + Familiarity with relevant regulatory requirements + Strong interpersonal and oral/written communication skills, able to build relationships at all levels EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Mar 21, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Sr. Software Engineer** **Req ID** R01578 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. **Position Summary:** **What You'll Contribute:** You will be an integral part of an exceptionally talented team. You will have an opportunity to conceptualize, design, build, test and own software systems. As a Software Development Engineer in Test, SDET, at Sallie Mae, you will influence the technical direction of the team, working with many different technologies. If you are a sharp software engineer with a creative flare, strong problem-solving skills, experienced with mobile & web technologies and passionate about delivering extraordinary experiences with top notch quality we want to talk with you. The ideal candidate gets excited about making certain the user experience is the best possible. The strength of an engineer is the ability to create documentation, creatively improve the software development and QA process, and the finely-honed ability to break software in unexpected ways. Candidates must be innovative, creative, flexible, self-directed, and understand quality assurance procedures and methodologies. **What You'll Do:** + Develop and build automation frameworks and tests for regression test suites 70% + Develop and maintain tools for automation tracking and reporting 10% + Maintain and update automated test systems as functionality changes 10% + As the subject matter expert in core automated testing technologies, provide leadership / training with others on the team as needed. 5% + Advocate for the customer 5% **What You Need to Succeed:** + Being focused on our customer helps us to deliver a lasting impression and instill trust. Through collaboration and teamwork, we are able to communicate effectively across departments leading to better decision quality. We hold ourselves to the highest standards ensuring accountability in all we do to deliver on our mission and shared values. + You understand the importance of the customer experience. You are a natural problem solver. You ask why, you explore, and you thrive on challenges. You feel empowered to make a difference. + You are a self-starter and take action with minimal amount of direction from the team. + You are able to lead small/medium size projects when they fall within your core technology strengths. + You demonstrate a willingness and desire to self-educate on processes and technologies you are unfamiliar with. + You freely teach / share with others those technologies that are within your core skill sets. **Requirements** **Requirements:** + 5+ years of experience in software development and testing + One or more automation frameworks - Selenium, Appium, Serenity, Robot Framework + One or more programming languages, including C#, Groovy, Java, Perl, PHP, Python, Ruby and Scala **Preferred:** + Experience building and designing test cases including knowledge of test methodologies + Experience with API automation testing including unit test automation frameworks + One or more unit testing frameworks NUnit, xUnit.net, PyUnit / unittest, Junit, Test::Unit., RSpec + Knowledge of industry standard test automation tools and experience developing test harnesses + Experience with Behavior Driven Development (BDD), Test Driven Development (TDD) or Acceptance + Able to take ownership and lead small/medium size projects utilizing core technical strengths. + Test Driven Development (ATDD) + Experience with open source tools and resources + Excellent communication, analytical and problem solving skills EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Mar 7, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Loan Portfolio Analyst** **Req ID** R01589 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The analyst will be responsible for gaining a thorough understanding of loan performance and borrower behavior, and applying that knowledge to support analyses that drive the company's portfolio valuation estimates, loan loss reserve, securitization, acquisitions, and accounting estimates. Expected to understand financial and statistical models and manage the day-to-day execution of the models. Demonstrate strong logical and analytical skills--both quantitative and qualitative, and ability to develop high competency in SQL/SAS and Microsoft Office products. Understand data structures, formulate hypotheses, develop and conduct tests of these hypotheses, and effectively communicate results. Utilize programming skills to solve issues during development of reports and analytical tools. Collaborate with peer groups to effectively plan, communicate, organize, and execute business objectives. The analyst will require regular interaction with the Capital Markets, Business Development, Credit, Accounting, and Risk Management departments. The analyst will possess strong communication skills used to collaborate cross-functionally and disseminate technical analyses to management. **Responsibilities:** **1.** **Financial Modeling & Analysis 60%** + Assume primary responsibility for day-to-day execution of existing models and analysis of key portfolio performance indicators. Analyses under the Analyst's purview include default rates, delinquency rates, recovery rates, prepayments, consolidation, impaired assets, and ad-hoc analysis needed for better understanding of loan performance trends. + Effectively communicate model results/findings from analysis to technical and non-technical audiences. + Perform periodic testing of existing controls to ensure accuracy and completeness of data, processing, and model output. Maintain relationship with Risk Management, including ongoing review of model documentation and model validation. + Develop a solid understanding of all models and work with model stakeholders and model owners to determine downstream impacts. Implement ongoing enhancement of models, analytical frameworks, and control environment. Investigate unusual variances both from a technical as well as conceptual perspective. + Development of new modeling methodologies in support of business initiatives. **2.** **Securitization Transaction Process Support 20%** + Execution of various elements of the securitization transaction process such as providing collateral information to the rating agencies, working with the rating agencies to receive loan performance assumptions. + Manage production of presentation materials related to securitization offerings and develop new materials and disclosures for investors. **3.** **Research and Ad-hoc Analysis 20%** + Responsible for loan portfolio modeling and analysis, forecasting, development of new modeling methodologies, and ad hoc research. + Perform analysis to support projects that arise including new loan products, portfolio acquisitions, operational changes, and legislative developments. **Requirements** **Education:** + Bachelor's Degree in Finance, Economics, Data Analytics, Statistics, or related field. **Experience:** + Strong financial analysis and modeling skills. + Familiarity with statistical modeling techniques. + Strong communication and interpersonal skills. + Highly proficient in Microsoft Excel and PowerPoint. + Experience in SQL/SAS or similar relational database/statistical tool. **Knowledge, Skills and Abilities:** + Strong conceptual, analytical, and business judgment with attention to detail; capacity to understand and interpret complex financial models. + Exceptional writing skills. + To perform this job successfully, an individual must be a self-starter with demonstrated ability to learn on the go and take ownership of assignments. + Ability to multi-task and maintain composure; strong sense of urgency with the ability to execute quickly, timely, and efficiently. Strong planning, organizational, and follow-up skills. EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Reston, VA **Date Posted** Mar 21, 2018
Sallie Mae Reston, VA, USA
Apr 13, 2018
**Technical Analyst** **Req ID** R01623 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Technical Analyst is responsible for gathering and documenting business requirements and converting requirements into testable designs within an Agile development methodology. The analyst is responsible for the development of the logical and physical data base designs. The Analyst is also responsible for providing metadata management and support to various departments within systems as well as throughout Sallie Mae. The individual provides subject matter expertise in a broad range of data management disciplines, including data normalization techniques, data rationalization, business analysis and requirements gathering and refinement. **Key Responsibilities:** Physical Data Model Development 45% Time + Responsible for the process of data normalization as well as working closely with the DBA to reach a consensus on the physical data base design. + Document all primary and foreign keys, indexes and constraints + Generate DDL/Alter table scripts for implementation by the DBAs Business Analysis, Requirement, and Test Design 20% Time + Work with the business and application teams to gather and refine design requirements on selected projects. + Attend and organize IT and business requirements sessions + Manage requirements documents Meta Data Support 20% Time + Respond to ad hoc requests regarding metadata information on the various systems that DM supports. + Establish and maintain constructive user relationships to better manage user expectations. + Support data rationalization efforts and develop data models using Select SE and ERWIN. + Determine appropriate enterprise-wide data strategy and articulate tasks to help move the organization towards the strategy. Logical Data Model Development 5% Time + Work closely with development teams to identify the data required by the application and business processing. Data requirements gathering may be through individual meetings or through conducting Joint Application Development (JAD) sessions. + Responsible for developing the logical data model which consists of developing the entity-relationship diagram (ERD), creating entity and data item business names and descriptions as well as defining data item valid values, type and length, and physical target names. + Meta data management including the enforcement of standards and naming convention. + Document all deliverables within the ER diagramming tool Customer Service 5% Time + Coordinate the completion of data base change requests within the Data Management team + Work with clients to complete data base change requests in a timely manner. + Complete deliverables that are consistent, accurate, and follow all corporate naming conventions and guidelines. Project Management 5% Time + Keep management informed of critical issues. + Complete metrics and auditing information for reporting purposes. + Commit to and meet deadlines in both quality and time. + Develop department procedures and standards. + Develop corporate naming guidelines and standard abbreviations. Total 100% Time **Requirements** **Education:** + Bachelor's Degree Information Technology/Computer Technology or related field and/or equivalent work experience. **Experience:** + At least 5 years of experience in an IT related field + 1-2 years experience with configuration management concepts, practices, and procedures relative to data modeling in a high volume environment. + 2-3 years experience with data modeling tools, practices, approaches. **Knowledge, Skills and Abilities:** + Knowledge of data administration principles. + Knowledge of logical and physical data base design techniques. + Ability to understand business problems and translate these problems into automated and non-automated solutions. + People management skills, including the ability to direct, counsel, lead, and motivate staff in a matrix environment. + Strong technical skills required to ensure technical solutions are efficient and optimal. + Expertise in gathering and refining business requirements into clear, testable designs. + A working understanding of data administration concepts, principles, and industry "Best Practices". + Experience developing logical and physical data models and associated meta data in accordance with corporate guidelines and naming standard conventions. + A thorough understanding and experience with normalization techniques. + Actively participates in the development and implementation of policies and procedures related to development and support of new and ongoing systems to ensure the integrity of data. + Coordinates data models, dictionaries, and other database documentation across multiple applications. + Works with development/application teams, migration manager and database administrator to ensure that the model design and development is properly updated, loaded and communicated. + Maintains data integrity by working to eliminate redundancy and adhering to requisite data governance rules set forth by the Bank. + Stays informed of the ways the organization uses its data. + Ability to operate a PC or CRT. + Strong written and oral communication skills. + Knowledge and support of departmental standards and guidelines. + Ability to multi-task. **Other:** + Desired to have working knowledge of the Idera ER/Studio data modeling tool. + History of demonstrated experience and judgment to plan and accomplish goals. EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Indianapolis, IN **Date Posted** Mar 29, 2018
Sallie Mae Indianapolis, IN, USA
Apr 13, 2018
**Front End Software Engineer** **Req ID** R01583 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Overview** Do you have experience with modern web stacks? Are you familiar with or keen on learning functional programming? Have you architected modular front-end solutions? We're always looking for and exploring new tools and technologies to find the best fit for the problem at hand, and now we are seeking ambitious software professionals to engineer our next generation products, platforms, and frameworks. **About you** + You understand the importance of selecting the right technology tool for the task. + You are a natural problem solver. You ask why, you explore, and you thrive on challenges. + You know what continuous integration means, and believe automation is the path to happiness. + You feel empowered to make a difference. We're seeking someone who is super passionate about their craft and is hyper-focused on delivering extraordinary solutions. Is this you? **Here are the Basics:** + Design, build, and test web applications + Lead the craftsmanship, availability, resilience, and scalability of your solutions + Manage the risks associated with information and IT assets through standards and security policies but not let that limit your creativity + Work with the architecture team on development of new subsystems for our evolving digital platform + Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participating and mentoring in the technology community + Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity **Requirements** **Location:** + To foster a highly-collaborative team environment, this position will be located in Newton, MA **Education:** + BS in Computer Science or equivalent experience **Qualifications:** + 5+ years hands-on experience implementing UI interfaces in high traffic, customer-facing web sites with HTML5 and CSS3 for web or mobile. + Expert in HTML5 and CSS3. Must demonstrate these skills during the interview. + Strong understanding of mobile responsive design + Advanced graphic design and web design knowledge + Good understanding of RESTful APIs, Web Services, Websockets, Web Sockets and experience working with backend developers to design and consume them. + Demonstrated ability to quickly learn new tools, frameworks, and languages. + Comfortable with quickly addressing changing or new product needs to help seize business opportunities + Ability to clearly communicate design decisions and trade-offs. + Passion for writing clean, maintainable code with tests and automation. + Regularly perform code reviews + Enjoy refactoring. + Natural inclination to collaborate + Desire to make a difference **Extra Credit:** + Experience in full stack development + Functional programming experience (particularly Clojure/ClojureScript) + Practical experience with one or more front-end frameworks: Angular, Ember, Backbone, React + Exposure/experience with both SQL and No-SQL data stores + Exposure/experience with Git or a similar version control system + Exposure/experience with AWS, Azure or similar cloud service providers + Contributions to open source community + Experience with an iterative development methodology (i.e. Scrum, Kanban, SAFe) and techniques for sustaining rapid release cycles (i.e. TDD, BDD) EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newton, MA **Date Posted** Mar 21, 2018
Sallie Mae Newton, MA, USA
Apr 13, 2018
**Sr. Account Executive** **Req ID** R01616 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The Senior Marketing Associate encompasses account and project management within Sallie Mae's in-house creative agency. Our agency is a full-service creative partner here to help Sallie Mae business lines with branding, positioning, content strategy, integrated campaigns, events, and more. The Senior Marketing Associate is the liaison between the agency and the internal clients, who coordinates the creative development of our clients' marketing and communications efforts. Responsibilities include understanding our industry and client needs, serving as point person for both the client and the creative team, being a Sallie Mae brand ambassador, being a subject matter expert for the entire creative process from kick-off to delivery, and handling day-to-day activities for the client accounts. Other responsibilities include travel to client meetings (less than 10% travel per year), communicating with leadership and cross-functional teams with client updates, and other duties as they arise. **Key Responsibilities:** Account Management: 25% + Serve as single point of contact for the aligned internal clients. + Cultivate positive relationships with clients at various levels of the organization. + Take a leadership role in understanding client needs, goals and priorities, and be able to effectively communicate those needs to the creative team. + Oversee and own all activities associated with assigned clients, including status calls and planning sessions. Project Management: 45% + Own the development and execution of campaigns spanning multiple brands that may include cross-functional teams and multiple stakeholders. + Lead the full lifecycle for creative projects, including: discovery and scope identification, project kick off, project planning and workflow assignment, creative development, stakeholder communications, risk mitigation, project delivery and close-out. + Ensure creative teams within the agency understand expectations and are able to execute and deliver within those expectations. + Keep management up to date on project and client status. Strategy: 20% + Have a strong understanding of marketing and advertising best practices to lead the clients towards the best creative solution. + Ensure strategic alignment with all client goals and overall company goals. + Use analytics to measure effectiveness and improve further strategies and tactics. + Add insight and value to current projects and new business opportunities. + Conduct competitive analysis and industry trending. Team: 10% + Be a positive and motivating influence and contributor. + Cultivate positive relationships with creative team and cross-functional teams. + Actively participate in process improvement initiatives. + Potential management of interns. **Requirements** **Education:** + Bachelor's Degree Marketing, Communications or other related field and/or equivalent work experience **Experience:** + 4+ years of experience in a Marketing role or Account Executive position, preferably with agency experience + Familiarity with all marketing channels, including direct mail, email, online and print advertising, video, web, and social + Proficient experience with Microsoft Office suite, including Excel and PowerPoint **Knowledge Skills and Abilities:** + Ability to work on multiple projects simultaneously and under tight deadlines + Strong organizational skills and exceptional attention to detail and accuracy + Ability to think strategically while handling tactical execution + Fast learner who is flexible and able to respond to frequently changing business needs and priorities + Excellent verbal and written communication skills with strong presentation skills + High level of resourcefulness to respond promptly and accurately to inquiries + Ability to collaborate with team members + Ability to interact with individuals at all levels of the organization + Ability to anticipate issues and proactively problem solve + High level of initiative to work without close supervision and maintain high productivity + High energy and positive attitude + Professional etiquette, demeanor and dress + Ability to achieve goals in a performance-driven environment + Preferable: agency experience with the understanding of the creative process EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newton, MA **Date Posted** Mar 21, 2018
Sallie Mae Newton, MA, USA
Apr 13, 2018
**School Assistance Advisor II** **Req ID** R01647 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** The School Assist Advisor II is responsible for reviewing and resolving Originations application inquiries for all loan programs across multiple platforms. They are responsible for answering telephone calls and e-mails, primarily from Colleges and Universities. Advisors will complete various tasks within our originations platform (Atlas and OMS), and serve as our internal subject matter experts for the originations process which includes all steps from application to final disbursement. A School Assist Advisor II will service and expand the existing relationships with our unassigned schools, while managing a unique portfolio of unassigned schools. They handle all escalated inquires and specialty requests via telephone, and manage the Sales Hotline & School Assist Inbox. A School Assist Advisor II will also review/research Social Media comments specific to originations and conduct various outbound remediation campaigns, while identifying and closing breakages within the originations process. They are also responsible for ensuring that all resource material is compliant with internal and external policies and regulations. The successful candidate will possess a strong knowledge and understanding of student loan programs, products and systems. Ideally, the candidate will have at least 1 year of experience working in a customer contact area, preferably School Assist, where they would have interacted with our Colleges and Universities. This position requires response to inbound inquiries and multiple follow up practices. As a result, strong organizational and time management skills are a must. The School Assist Advisor II must possess in-depth knowledge of computer technology, and be able to interact with other departments to obtain information on specialty reports, clarify requests and assist in resolution of problems. In addition, the individual is responsible for maintaining clear and robust documentation for each inquiry. **Key Responsibilities:** **Customer Service, Relationship Management, Phone, & Emails - 50%** + Assist SA department in achieving specific service level targets while providing world class customer service to our schools + Develop and maintain a positive rapport with our schools (assigned and unassigned) + Service, manage, and expand the existing relationships with our unassigned schools + Complete all assigned originations related tasks accurately and within date standard + Assist in the completion of inbound phone calls and outbound remediation's as needed + Additional functions include, but are not limited to: Completing private student loan applications, Atlas and OMS tasks, review Social Media feedback via various channels, complete call back requests and remediation's, manage the School Assist and Sales Hotline escalations mailbox requests and other projects + Log completion and resolution in a professional manner + Ensures compliance with internal and external policies/regulations **Technical Research - 30%** + Perform independent research in a timely manner to eliminate breakages in the application process + Proactively recognize deficiencies and initiate appropriate action + Effectively communicate, escalate, and resolve issues for schools, borrowers, and management + Ability to perform multiple project simultaneously **Individual Management - 5%** + Proficient with Microsoft Office Applications (Excel, word, PowerPoint and Outlook) + Demonstrates excellent time management and organizational skills + Ability to work independently as well as with a team + Exhibit a strong work ethic while setting an example for others to follow + Use all available resources to resolve work items in an efficient manner + Maintain flexibility and effort when assigned to alternative tasks + Complete all pending items in a timely manner and report items worked accurately **Training and Development - 5%** + Provide guidance to staff in absence of Supervisor + Keep all training documentation organized and remain aware of new information + Attend training classes that are offered at Sallie Mae for further professional development + Operate within compliance policies and procedures **Identify System Issues/ Process Improvements - 5%** + Report all system issues to Supervisor in a timely manner + Detect and communicate possible efficiency and processing improvements **Other job Functions - 5%** + Strong knowledge of the private student loan delivery + Working other tasks or special projects within the department as assigned + Assist in other business areas as needed + Seek out areas for efficiency gains and develop solution and work plan for implementation **Requirements** **Education:** + Bachelor's degree in Business Administration or related field and/or equivalent work experience preferred **Experience:** + 3+ years of experience preferably in a bank or non-bank financial institution + 3 years of call center experienced, and/or 1 year of School Assist and 1 year of Sales Call Center, or comparable business area experience + Relationship management experience **Knowledge Skills and Abilities:** + Demonstrate strong mathematical and accounting background + Demonstrates strong research and reconciliation skills + Excellent knowledge of multiple business area processes and procedures + Excellent knowledge of applicable department systems. + Demonstrates excellent time management and organizational skills + Familiarity with Microsoft applications with emphasis on Word/Excel + Excellent oral/written communication skills + Excellent data entry skills + Proven ability to consistently meet individual/team/department goals + Has developed specialized skills or is multi-skilled through job-related training + Takes a broad perspective to problems and identifies new, less obvious solutions + Completes work with a limited degree of supervision EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Newark, DE **Date Posted** Apr 10, 2018
Sallie Mae Newark, DE, USA
Apr 13, 2018
**Customer Care Advisor** **Req ID** R01618 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place. **Position Summary:** Responsible for providing quality customer service and accurate information about borrower accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and educational institutions, business partners, internal customers and others. Process telephone requests for loan pre-approval and communicate decision to the applicant. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments and Customer Communications. **Key Responsibilities:** Customer Service + Answer incoming calls + Report Conditions affecting customer satisfaction + Perform timely and accurate follow up on account inquiries + Provide accurate information on student loan programs offered + Demonstrate strong problem resolution skills + Solid organizations and communication skills with a strong attention to detail + Escalate reports of exceptional service and complaints Training and Development + Complete core corporate training and develop solid knowledge of systems + Self-motivation to consistently improve knowledge to advance service capabilities + Maintain knowledge of all Servicing policies and procedures Keep all training documentation organized and remain aware of new information + Operate within compliance policies and procedures Processing + Account analysis + Perform manual research of accounts + Record comments clearly + Process and update loan applications on system + Make outgoing calls to applicants and borrowers + Ensure updates to the database are complete and accurate + Be proficient in all systems necessary to provide effective customer service Other Job Functions + Other duties as assigned + Assist in other business areas as needed + Accurately track all work completed + Individual/Time Management + Meet or exceed department standards for productivity and quality + Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.) + Identify system issues and process improvements **Requirements** **Education:** + High School Diploma or Equivalent **Experience:** + 1-2 years-experience as a Servicing Specialist or 5 years external financial and/or customer service background **Knowledge, Skills and Abilities:** + Excellent oral/written communication skills + Demonstrated ability to effectively and accurately identify customer need to streamline customer response + Ability to handle routine and sometimes complex customer services inquiries with limited supervision. + Familiarity with Microsoft applications with emphasis on Word/Excel + Demonstrated ability to effectively manage multiple tasks in a time-sensitive, fast-paced environment. + Attention to detail, results oriented **Hours of operation** + Monday-Thursday: 8am-9am + Friday: 8am-8pm + Saturday: 9am-6pm (required to work every Saturday) + Flex off one day during the week EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. **Type** Full-time **Location** Indianapolis, IN **Date Posted** Apr 10, 2018
Sallie Mae Indianapolis, IN, USA