24 Hour Fitness

Making a difference is easy when you love what you do. At 24 Hour Fitness, we live and breathe our passion for fitness and share it in our communities across the nation. Grow your career with us – or find flexible jobs to fit your work-life balance – and have fun making lives better.

Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative Night (SRN) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member Check in/Customer Service + Greet all incoming members + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages + Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. + Keep front desk area and lobby clean, clutter free, and orderly/organized + Clean and organize lobby, and weight and cardio rooms + Record equipment, facility, and janitorial issues on the Maintenance Logs + Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low **Qualifications** **:** + Preferred prior overnight shift experience + Must have 6-12 months experience in customer service function + Experience operating multiple phone lines preferred + Basic Computer Skills **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment) **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative Lead (SRL) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Supervises the front desk and retail operations + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Front Desk + Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary + Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records + Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports + Keeps the front desk and surrounding areas orderly and clean + Club Operations/Administration + Monitors Retail goals and ensures club is on track to meet and exceed assigned goals + Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club + Development + Trains Kids' Club staff on Kids' Club related training programs and policies and procedures + Monitors Kids' Club staff job performance + Assist OM with performance appraisals **Qualifications** **:** + Must have 6 months Service Representative (SR) experience + Experience with multiple phone lines preferred + Strong interpersonal and communication skills, including proper telephone etiquette. + Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude + Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff + Understands and follow oral and written instructions. Communicates clearly and concisely + Possesses strong organizational skills + Understands basic record keeping practices and procedures + Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Successful completion of the STP Club Orientation, Club Safety, and Front Desk Attendant Training Programs **Physical Requirements** **:** 1. While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms 2. Frequently required to lift and/or move up to 25 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative (SR) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member and Guest Check in Compliance + Greet all incoming members and guests + Ensure all check in procedures are followed + Ensure Guest Fitness Profiles are completed and appropriate fees are collected + Enter Guest and Telephone Inquiry information into CRM + Customer Service + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests + Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments + Record member concerns on the Member Service Log or Maintenance Log (depending on issue) + Record lost and found items on the Lost and Found Property Log and secure items per policy + Ensure required forms are available, and completed and processed properly (e.g. Kid’s Club Log, Group X Reservation sheets, etc.) + Promote and sell merchandise + Keep front desk area and lobby clutter free, and orderly + Perform general cleaning duties to include hourly locker room checks + Point of Sales + Operate POS system and ensure open/close/break procedures are followed + Reconcile and report all incoming or outgoing transitions + Process all transactions through POS **Qualifications** **:** + Must have 6-12 months experience in customer service function. Retail environment preferred + Experience with multiple phone lines preferred + Basic computer skills + Strong customer service skills + Strong communication skills both oral and written + Organization skills + Attention to detail **Certifications / Educational Requirements** **:** + High School Diploma or GED required **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** Make a difference every day while building an exciting career in fitness. As a Personal Trainer (PT) at 24 Hour Fitness you will work one-on-one and in small groups with members to help them achieve their fitness goals. Be the spark that inspires someone to keep training, to try harder and to live healthier. We'll help you advance your career through four Personal Trainer levels and access to our network of more than 3 million members. **Essential Duties & Responsibilities** **:** + Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients + Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products + Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress + Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection and teaching a fitness lifestyle. **Qualifications** **:** + Understand the principles of physical fitness and proper exercise technique + Able to coach, motivate and inspire members at every stage of their fitness journey + Present and sell training and nutritional products + Provide exceptional customer service and build a loyal client base + Prior Personal Trainer experience is preferred, but not required **Certifications / Educational Requirements** **:** + High School Diploma or GED + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification + Degree in Kinesiology, Exercise Fitness or related field or an approved Personal Training Certification (listed below): + ACSM, ACE, Cooper Institute for Aerobics Research, C.H.E.K, IFPA, NASM, NCSF, NESTA, NETA, NFPT, NSCA, PTA Global, W.I.T.S. **Physical Requirements** **:** + Must be able to lift 50 lbs. + Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking **Work Environment** **:** + While performing the duties of this job the team member is regularly exposed to moving mechanical parts. + The noise level in the environment is occasionally loud + Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Fitness **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative Night (SRN) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member Check in/Customer Service + Greet all incoming members + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages + Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. + Keep front desk area and lobby clean, clutter free, and orderly/organized + Clean and organize lobby, and weight and cardio rooms + Record equipment, facility, and janitorial issues on the Maintenance Logs + Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low **Qualifications** **:** + Preferred prior overnight shift experience + Must have 6-12 months experience in customer service function + Experience operating multiple phone lines preferred + Basic Computer Skills **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment) **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Kid’s Club Attendant (KCA) ensures that the Kid’s Club delivers a safe and positive member experience. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Provides a safe, fun and interactive environment to children using the Kid’s Club + Conducts all activities in a positive and professional manner + Follows all Kid’s Club policies and procedures **Essential Duties & Responsibilities** **:** + Supervise activities of all assigned children in the Kid’s Club area and ensures child remains in designated area + Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing) + Participate and entertain children with games or other approved activities + Administer first aid to children in accordance with company policy + Ensure parent receives copy of Kid’s Club agreement and answer any questions around procedures + Report any incidents to Kid’s Club Supervisor or Operations Manager + Report all member complaints to Kid’s Club Supervisor or Operations Manager + Report any child health concerns to Kid’s Club Supervisor or Operations Manager so a Health Alert may be posted if required + Responsible for general cleaning duties in Kids Club including disinfecting toys + Ensure parent/guardian has signed Kid’s Club Agreement/Information Card + Ensure individual checking in the child is listed on the Kid’s Club Agreement/Information Card + Ensure parent/guardian completes and signs the Kid’s Club Register when checking in and checking out children + Ensure proper payment is received for the use of Kid’s Club + Ensure all children have a numbered sticker that corresponds to the line number on the Kid’s Club Register **Qualifications** **:** + 6-12 months child care experience preferred + Patience in dealing with children and customers + Strong communication and interpersonal skills + Attention to detail + Energetic and Friendly **Certifications / Educational Requirements** **:** + High School Diploma or GED + Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment) + State certification (see state specific requirements) + Must complete Club Orientation training prior to beginning Kid’s Club Attendant training + Must complete Kid’s Club Attendant training prior to working alone in Kid’s Club + Must complete Club Safety training within 30 days of hire **Physical Requirements** **:** + Must be able to stand, reach with hands and arms; stoop, kneel, crouch, crawl and walk, talk and hear + Use hands to climb or balance + Employee must occasionally lift and/or move up to 50 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _T_ _his position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** As one of our Sales Advisors (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. + Your earning potential is limited only by your own personal drive and willingness to succeed + This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold **Essential Duties & Responsibilities** **:** + Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites) + Create new business internally through member promotions, referrals and the dissemination of guest passes + Create new business externally through outside promos (hot spot mini promos and planned events) + Reach out to potential members by phone and set appointments for potential new business + Promote specials to current and future guests + Complete agreements and manage daily planner/leads + Successfully attain personal revenue targets + Tour potential members through the club and connect the guest to the facility, equipment, services and amenities + Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs + Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal + Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level + Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol + Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests + Follow up with members that have enrolled to ensure we are exceeding expectations + Provide the highest level of customer service possible when communicating and interacting with guests + Assist in maintaining a clean and operational facility **Qualifications** **:** + 1-3 years of customer service or sales experience preferred + Competitive drive to succeed in a commission sales and performance based culture + Excellent customer service and communication skills + Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives + In-depth knowledge of sales practices and techniques **Certifications / Educational Requirements** **:** + High School Diploma or GED required **Physical Requirements** **:** + Must be able to lift 45 lbs. + Typing, using the telephone and computer mouse + Ability to demonstrate proper fitness techniques + Frequent sitting, standing, walking and stair climbing _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ [MS1] Is this a real thing? **FUNCTIONAL GROUP** Sales **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative (SR) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member and Guest Check in Compliance + Greet all incoming members and guests + Ensure all check in procedures are followed + Ensure Guest Fitness Profiles are completed and appropriate fees are collected + Enter Guest and Telephone Inquiry information into CRM + Customer Service + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests + Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments + Record member concerns on the Member Service Log or Maintenance Log (depending on issue) + Record lost and found items on the Lost and Found Property Log and secure items per policy + Ensure required forms are available, and completed and processed properly (e.g. Kid’s Club Log, Group X Reservation sheets, etc.) + Promote and sell merchandise + Keep front desk area and lobby clutter free, and orderly + Perform general cleaning duties to include hourly locker room checks + Point of Sales + Operate POS system and ensure open/close/break procedures are followed + Reconcile and report all incoming or outgoing transitions + Process all transactions through POS **Qualifications** **:** + Must have 6-12 months experience in customer service function. Retail environment preferred + Experience with multiple phone lines preferred + Basic computer skills + Strong customer service skills + Strong communication skills both oral and written + Organization skills + Attention to detail **Certifications / Educational Requirements** **:** + High School Diploma or GED required **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 2913 NE 72nd Dr Vancouver WA 98661 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Group X Instructor (GXI) leads members through group exercise activities. The Group X Instructor educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. Instructor leads members through group exercise activities in a classroom setting. **Essential Duties & Responsibilities** **:** + Technical Duties + Educates members on safe techniques and guidelines + Greet all members and orients new participants + Instructs class to the ability level of the students participating + Monitor participants through perceived rate of exertion + Works with participants to achieve fitness goals + Encourages new participants and orients them to class + Utilize schedule source for personal class scheduling and class substitution + Comply with all of 24 Hour Fitness company policies and procedures + Administrative Duties + Instructs group exercise classes according to schedule and according to company standards + Starts and finishes class on time as scheduled + Stores all equipment neatly and appropriately + Documents equipment problems in club maintenance log and reports problem to Service Manager + Attends instructor trainings and supervisor’s meetings + Promotion + Participates in all GX department events, club events and company events **Qualifications** **:** + Prior six months experience in taking group exercise activities is preferred + Ability to deal with a diversity of individuals + Ability to communicate with people of all age groups + Strong Communication skills + Knowledge of safe exercise technique and principles + Ability to effectively demonstrate all skills being taught to participants + Possess the ability to follow directions + Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members. + Be punctual and exhibit a positive attitude + Project a professional image through dress, behavior and attitude + Must be outgoing, energetic and able to perform in front of an audience **Certifications / Educational Requirements** + Current Group Exercise approved certification is preferred + Additional training in specialty formats may be required **Physical Requirements** **:** + Lifting of light weights, jumping, squatting, walking, hopping, kicking _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Group X **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 2913 NE 72nd Dr Vancouver WA 98661 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative Night (SRN) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member Check in/Customer Service + Greet all incoming members + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages + Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. + Keep front desk area and lobby clean, clutter free, and orderly/organized + Clean and organize lobby, and weight and cardio rooms + Record equipment, facility, and janitorial issues on the Maintenance Logs + Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low **Qualifications** **:** + Preferred prior overnight shift experience + Must have 6-12 months experience in customer service function + Experience operating multiple phone lines preferred + Basic Computer Skills **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment) **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 2913 NE 72nd Dr Vancouver WA 98661 At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** Make a difference every day while building an exciting career in fitness. As a Personal Trainer (PT) at 24 Hour Fitness you will work one-on-one and in small groups with members to help them achieve their fitness goals. Be the spark that inspires someone to keep training, to try harder and to live healthier. We'll help you advance your career through four Personal Trainer levels and access to our network of more than 3 million members. **Essential Duties & Responsibilities** **:** + Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients + Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products + Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress + Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection and teaching a fitness lifestyle. **Qualifications** **:** + Understand the principles of physical fitness and proper exercise technique + Able to coach, motivate and inspire members at every stage of their fitness journey + Present and sell training and nutritional products + Provide exceptional customer service and build a loyal client base + Prior Personal Trainer experience is preferred, but not required **Certifications / Educational Requirements** **:** + High School Diploma or GED + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification + Degree in Kinesiology, Exercise Fitness or related field or an approved Personal Training Certification (listed below): + ACSM, ACE, Cooper Institute for Aerobics Research, C.H.E.K, IFPA, NASM, NCSF, NESTA, NETA, NFPT, NSCA, PTA Global, W.I.T.S. **Physical Requirements** **:** + Must be able to lift 50 lbs. + Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking **Work Environment** **:** + While performing the duties of this job the team member is regularly exposed to moving mechanical parts. + The noise level in the environment is occasionally loud + Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Fitness **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** As one of our Sales Advisors (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. + Your earning potential is limited only by your own personal drive and willingness to succeed + This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold **Essential Duties & Responsibilities** **:** + Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites) + Create new business internally through member promotions, referrals and the dissemination of guest passes + Create new business externally through outside promos (hot spot mini promos and planned events) + Reach out to potential members by phone and set appointments for potential new business + Promote specials to current and future guests + Complete agreements and manage daily planner/leads + Successfully attain personal revenue targets + Tour potential members through the club and connect the guest to the facility, equipment, services and amenities + Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs + Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal + Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level + Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol + Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests + Follow up with members that have enrolled to ensure we are exceeding expectations + Provide the highest level of customer service possible when communicating and interacting with guests + Assist in maintaining a clean and operational facility **Qualifications** **:** + 1-3 years of customer service or sales experience preferred + Competitive drive to succeed in a commission sales and performance based culture + Excellent customer service and communication skills + Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives + In-depth knowledge of sales practices and techniques **Certifications / Educational Requirements** **:** + High School Diploma or GED required **Physical Requirements** **:** + Must be able to lift 45 lbs. + Typing, using the telephone and computer mouse + Ability to demonstrate proper fitness techniques + Frequent sitting, standing, walking and stair climbing _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ [MS1] Is this a real thing? **FUNCTIONAL GROUP** Sales **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 13019 NE Fourth Plain Road Vancouver WA 98682 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Group X Instructor (GXI) leads members through group exercise activities. The Group X Instructor educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. Instructor leads members through group exercise activities in a classroom setting. **Essential Duties & Responsibilities** **:** + Technical Duties + Educates members on safe techniques and guidelines + Greet all members and orients new participants + Instructs class to the ability level of the students participating + Monitor participants through perceived rate of exertion + Works with participants to achieve fitness goals + Encourages new participants and orients them to class + Utilize schedule source for personal class scheduling and class substitution + Comply with all of 24 Hour Fitness company policies and procedures + Administrative Duties + Instructs group exercise classes according to schedule and according to company standards + Starts and finishes class on time as scheduled + Stores all equipment neatly and appropriately + Documents equipment problems in club maintenance log and reports problem to Service Manager + Attends instructor trainings and supervisor’s meetings + Promotion + Participates in all GX department events, club events and company events **Qualifications** **:** + Prior six months experience in taking group exercise activities is preferred + Ability to deal with a diversity of individuals + Ability to communicate with people of all age groups + Strong Communication skills + Knowledge of safe exercise technique and principles + Ability to effectively demonstrate all skills being taught to participants + Possess the ability to follow directions + Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members. + Be punctual and exhibit a positive attitude + Project a professional image through dress, behavior and attitude + Must be outgoing, energetic and able to perform in front of an audience **Certifications / Educational Requirements** + Current Group Exercise approved certification is preferred + Additional training in specialty formats may be required **Physical Requirements** **:** + Lifting of light weights, jumping, squatting, walking, hopping, kicking _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Group X **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Kid’s Club Attendant (KCA) ensures that the Kid’s Club delivers a safe and positive member experience. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Provides a safe, fun and interactive environment to children using the Kid’s Club + Conducts all activities in a positive and professional manner + Follows all Kid’s Club policies and procedures **Essential Duties & Responsibilities** **:** + Supervise activities of all assigned children in the Kid’s Club area and ensures child remains in designated area + Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing) + Participate and entertain children with games or other approved activities + Administer first aid to children in accordance with company policy + Ensure parent receives copy of Kid’s Club agreement and answer any questions around procedures + Report any incidents to Kid’s Club Supervisor or Operations Manager + Report all member complaints to Kid’s Club Supervisor or Operations Manager + Report any child health concerns to Kid’s Club Supervisor or Operations Manager so a Health Alert may be posted if required + Responsible for general cleaning duties in Kids Club including disinfecting toys + Ensure parent/guardian has signed Kid’s Club Agreement/Information Card + Ensure individual checking in the child is listed on the Kid’s Club Agreement/Information Card + Ensure parent/guardian completes and signs the Kid’s Club Register when checking in and checking out children + Ensure proper payment is received for the use of Kid’s Club + Ensure all children have a numbered sticker that corresponds to the line number on the Kid’s Club Register **Qualifications** **:** + 6-12 months child care experience preferred + Patience in dealing with children and customers + Strong communication and interpersonal skills + Attention to detail + Energetic and Friendly **Certifications / Educational Requirements** **:** + High School Diploma or GED + Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment) + State certification (see state specific requirements) + Must complete Club Orientation training prior to beginning Kid’s Club Attendant training + Must complete Kid’s Club Attendant training prior to working alone in Kid’s Club + Must complete Club Safety training within 30 days of hire **Physical Requirements** **:** + Must be able to stand, reach with hands and arms; stoop, kneel, crouch, crawl and walk, talk and hear + Use hands to climb or balance + Employee must occasionally lift and/or move up to 50 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _T_ _his position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Kid's Club Supervisor (KCS) ensures that the Kid's Club delivers a safe and positive member experience. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Ensures that a safe, fun and interactive environment is provided to children utilizing the Kid's Club + Ensures that all activities are conducted in a positive and professional manner + Ensures that all Kid's Club policies and procedures are followed + This position directly manages the following positions inside the club: + Kids Club Attendant (KCA) (approx. 2-7) **Essential Duties & Responsibilities** + Kid's Club Management + Performs all supervisory functions for the Kid's Club Staff according to company policies and procedures including, hiring qualified Kid's Club Attendants, training, performance management + Assists Operations Manager with performance appraisals and corrective action + Schedules Kid's Club Attendants to meet current Kid's Club Budget as assigned by Service Manager + Attends all club staff meetings as required + Keep Operations Manager and General Manager informed daily of all extraordinary or unusual conditions and situations. Contact supervisor to assist with handling of special situations + Performs other duties as requested by Operations Manager or General Manager + Kid's Club Administration + Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card + Ensures that all parents receive copies of the Kid's Club policies + Ensures that all members utilizing Kid's Club have paid for the service + Ensures that the Kid's Club area is clean and maintained according to set standards + Ensures that all toys and other objects are clean and safe + Ensures the safety of children in Kid's club area. Follow all safety procedures + Ensures that all Kid's club staff maintains current CPR certification for all ages, including infant and child + Reports incidents according to company policy and submits completed incident reports to the Service Manager + Assists Service Manager with all member concerns regarding Kid's Club + Development + Trains all Kid's Club attendants to perform duties according to company policy + General Duties + Provides care to children including paging the parent or guardian to change soiled diapers, cleaning soiled clothing and accessories, attending to their personal needs, and similar needs + Disciplines children and recommends or initiates other measures to control behavior + Develops and implements activities for the children + Center attention on the children's needs and safety at all times. Follow all safety rules. * Project a positive friendly and caring attitude at all times while interacting with children and their parents + Provide parents or guardians information of the child's behavior and any unusual occurrence or activity involving their child **Qualifications** **:** + One year of child care experience is desirable + Company policies and procedures pertaining to position + Principles of baby-sitting + Cardiopulmonary resuscitation for children and infants + Provide a sincere and loving attitude toward children showing patience and concern for their well-being + Handle any situation calmly and sensibly + Ability to use discretion and work independently + Communicate clearly and concisely, both orally and in writing + Establish and maintain cooperative working relationships with those contacted in the course of work + Deal effectively with a diversity of individuals + Understand and follow oral and written instructions + Adjust to the changing demands of the work + Respond to requests and inquiries from the general public + Effective interpersonal relationships **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Cardiopulmonary Resuscitation (CPR) certification required **Physical Requirements** **:** + Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public + Regularly required to stand; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear + Frequently is required to walk; use hands to finger, handle, or feel; climb or balance; and taste or smell + Occasionally required to sit + Occasionally lift and/or move up to 25 pounds **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 2913 NE 72nd Dr Vancouver WA 98661 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative (SR) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member and Guest Check in Compliance + Greet all incoming members and guests + Ensure all check in procedures are followed + Ensure Guest Fitness Profiles are completed and appropriate fees are collected + Enter Guest and Telephone Inquiry information into CRM + Customer Service + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests + Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments + Record member concerns on the Member Service Log or Maintenance Log (depending on issue) + Record lost and found items on the Lost and Found Property Log and secure items per policy + Ensure required forms are available, and completed and processed properly (e.g. Kid’s Club Log, Group X Reservation sheets, etc.) + Promote and sell merchandise + Keep front desk area and lobby clutter free, and orderly + Perform general cleaning duties to include hourly locker room checks + Point of Sales + Operate POS system and ensure open/close/break procedures are followed + Reconcile and report all incoming or outgoing transitions + Process all transactions through POS **Qualifications** **:** + Must have 6-12 months experience in customer service function. Retail environment preferred + Experience with multiple phone lines preferred + Basic computer skills + Strong customer service skills + Strong communication skills both oral and written + Organization skills + Attention to detail **Certifications / Educational Requirements** **:** + High School Diploma or GED required **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Group X Instructor (GXI) leads members through group exercise activities. The Group X Instructor educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. Instructor leads members through group exercise activities in a classroom setting. **Essential Duties & Responsibilities** **:** + Technical Duties + Educates members on safe techniques and guidelines + Greet all members and orients new participants + Instructs class to the ability level of the students participating + Monitor participants through perceived rate of exertion + Works with participants to achieve fitness goals + Encourages new participants and orients them to class + Utilize schedule source for personal class scheduling and class substitution + Comply with all of 24 Hour Fitness company policies and procedures + Administrative Duties + Instructs group exercise classes according to schedule and according to company standards + Starts and finishes class on time as scheduled + Stores all equipment neatly and appropriately + Documents equipment problems in club maintenance log and reports problem to Service Manager + Attends instructor trainings and supervisor’s meetings + Promotion + Participates in all GX department events, club events and company events **Qualifications** **:** + Prior six months experience in taking group exercise activities is preferred + Ability to deal with a diversity of individuals + Ability to communicate with people of all age groups + Strong Communication skills + Knowledge of safe exercise technique and principles + Ability to effectively demonstrate all skills being taught to participants + Possess the ability to follow directions + Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members. + Be punctual and exhibit a positive attitude + Project a professional image through dress, behavior and attitude + Must be outgoing, energetic and able to perform in front of an audience **Certifications / Educational Requirements** + Current Group Exercise approved certification is preferred + Additional training in specialty formats may be required **Physical Requirements** **:** + Lifting of light weights, jumping, squatting, walking, hopping, kicking _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Group X **FULL-TIME** Part-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 800 SE Tech Center Dr Vancouver WA 98683 At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Operations Manager (OM) ensures that the club delivers the best guest and member experience. + Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club + Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness + Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club + Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values + Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention) + Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees + Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs) **Essential Duties & Responsibilities** **:** + Service Management + Ensure that all club members are delivered a high member service experience + Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines + Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters + Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience + Assist GM in providing direction to third party janitorial service + Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience + Club Administration + Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue + Work with GM in planning and implementation of promotions and merchandising + Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure + Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children + Ensures the proper adult to child ratio is enforced in Kids' Club at all times + Ensure that only team members who have completed the appropriate training work in Kids' Club + Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance + Mediate club team member relations matters for all club operations team members + Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc. + Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager + Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control + Make daily banking deposits + Order and maintain all supplies + Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports + Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports + Staffing and Development + Maintain a fully engaged and high performing member service team that aligns with company values and goals + Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors + Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM + Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives + Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities + Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary + This position directly manages the following positions inside the club: + Service Representative (3-9) + Service Representative Night (2-3) + Kid's Club Supervisor (1-2) + Kid's Club Attendant (2-7) + Group X Instructors **Qualifications** **:** + 1-2 years as customer service / operations associate + Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees + Face-to-face customer service experience. + Strong interpersonal and communication skills, including proper telephone etiquette + Possesses strong organizational skills to execute and prioritize multiple tasks + Understands basic record keeping practices and procedures + Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel **Certifications / Educational Requirements** **:** + High School diploma or General Educational Development (G.E.D.) + Bachelor's Degree preferred + Bilingual - Spanish preferred + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required + California Team Members must be registered on the TrustLine Registry **Physical Requirements** **:** + Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public + Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system **Work Environment** **:** + While performing the duties of this job, regularly exposed to moving mechanical parts + The noise level in the environment is occasionally loud + Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business **Work Environment** **:** + Must be able to travel by car and airplane up to 10% of the time _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Full-time
24 Hour Fitness Vancouver, WA, USA
Apr 19, 2018
**LOCATION** 2500 SW Barton St Seattle WA 98126 At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Service Representative Night (SRN) provides customer service support to the club members and guests. + Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code + Responsible for assisting and directing members/guests + Monitoring incoming inquiries and ensuring proper check in procedures are followed **Essential Duties & Responsibilities** **:** + Member Check in/Customer Service + Greet all incoming members + Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages + Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. + Keep front desk area and lobby clean, clutter free, and orderly/organized + Clean and organize lobby, and weight and cardio rooms + Record equipment, facility, and janitorial issues on the Maintenance Logs + Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low **Qualifications** **:** + Preferred prior overnight shift experience + Must have 6-12 months experience in customer service function + Experience operating multiple phone lines preferred + Basic Computer Skills **Certifications / Educational Requirements** **:** + High School Diploma or GED required + Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment) **Physical Requirements** **:** + While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms + Frequently required to lift and/or move up to 25 lbs. _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Operations **FULL-TIME** Part-time
24 Hour Fitness Seattle, WA, USA
Apr 19, 2018
**LOCATION** 20202 Ballinger Way NE Seattle WA 98155 At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people. **Description** **:** The Group X Instructor (GXI) leads members through group exercise activities. The Group X Instructor educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. A Cycle Instructor leads members through a cardio workout on an indoor bike that brings the principles of cycling to life for the ultimate fitness results. Rides are set to a motivational soundtrack and may vary and blend technique, intervals, resistance rides, climbs and sprints for a fun challenging experience.through group exercise activities in a classroom setting. **Essential Duties & Responsibilities** **:** + Technical Duties + Educates members on safe techniques and guidelines + Greet all members and orients new participants + Instructs class to the ability level of the students participating + Monitor participants through perceived rate of exertion + Works with participants to achieve fitness goals + Encourages new participants and orients them to class + Utilize schedule source for personal class scheduling and class substitution + Comply with all of 24 Hour Fitness company policies and procedures + Administrative Duties + Instructs group exercise classes according to schedule and according to company standards + Starts and finishes class on time as scheduled + Stores all equipment neatly and appropriately + Documents equipment problems in club maintenance log and reports problem to Service Manager + Attends instructor trainings and supervisor's meetings + Promotion + Participates in all GX department events, club events and company events **Qualifications** **:** + Prior six months experience in taking group exercise activities is preferred + Ability to deal with a diversity of individuals + Ability to communicate with people of all age groups + Strong Communication skills + Knowledge of safe exercise technique and principles + Ability to effectively demonstrate all skills being taught to participants + Possess the ability to follow directions + Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members. + Be punctual and exhibit a positive attitude + Project a professional image through dress, behavior and attitude + Must be outgoing, energetic and able to perform in front of an audience **Certifications / Educational Requirements** + Current Group Exercise approved certification is preferred + Additional training in specialty formats may be required **Physical Requirements** **:** + Lifting of light weights, jumping, squatting, walking, hopping, kicking _This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._ **FUNCTIONAL GROUP** Group X **FULL-TIME** Part-time
24 Hour Fitness Shoreline, WA, USA