Apr 22, 2018
The RN is an integral member of the multi\-disciplinary team who functions in an autonomous manner utilizing the nursing process to assess, plan, implement, and evaluate the care of patients\. The RN must apply current nursing knowledge, judgment, and nursing skills to provide for the well\-being of the individual and the family\. The nurse provides care in accordance with Cigna Medical Group policies, procedures, Standard Operating Procedures, and the standards of professional nursing practice\. The RN serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies, protocols, and guidelines to ensure delivery of high quality care\. The RN utilizes knowledge, judgment, and nursing skills needed to assess, provide and evaluate care appropriate to the physical and developmental age patients\.
**Clinical Responsibilities and Essential Functions**
+ Provides up\-to\-date health care advice/education regarding health promotion, illness prevention, and management of disease utilizing nursing assessment data, patient, family, and approved CMG Triage protocol\. Considers the physical, cultural, psychosocial, spiritual, age\-specific and educational needs of the patient\.
+ Systematically assesses patients’ actual or potential health care needs, prioritizes their urgency and uses creative and effective problem solving/decision making while recommending an appropriate disposition per clinician and protocol direction\.
+ Documents nursing assessment, planning, implementation in the electronic health record\. Documentation is timely and in accordance with policy\. Evaluates the patients’ and family’s response to teaching\. Documentation includes presenting problem, nursing assessment interventions, education and patients’ response to interventions/treatments and education\.
+ Makes follow\-up telephone calls to patients and referrals as appropriate\.
+ Utilizes resources appropriately to provide for the physical, cultural, psychosocial, spiritual, age\-specific and educational needs of the patient\.
+ Possesses knowledgeable of CMG education programs, clinical guidelines, facility locations and hours of operation, services, and contractual relationships\.
+ Provides care based on evidence based guidelines\.
+ Participates in the education, role development and orientation of personnel, patients, students, families, and visitors as requested\. Promotes and supports growth of others through precepting and mentoring when appropriate\.
+ Follows OSHA guidelines for handling biological fluids and blood\.
+ Uses supplies in a fiscally responsible manner\.
+ Responsible for following and promoting department and CMG procedures, practices, policies, and guidelines to ensure the safety, security, and general well\-being of patients and of co\-workers\.
+ Contributes to the organization’s drive to achieve “Triple Aim” by improving the patient’s experience with care; which improves quality and the health of CMG’s population, thus reducing the cost of care for the population\.
+ Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement \(CQI\), Commitment to Service, and Patient Satisfaction\.
+ NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties\. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor\.
**Complexity and Scope**
This position coordinates and provides direct care for patients including patient education, telephone assessment and triage\. This requires an assessment of the patients’ current clinical symptoms and identification of pertinent medical history\. The RN manages clinically complex patient situations and provides guidelines to LPN’s to facilitate patient care and coordination of services in the managed care setting\. Incumbents work in a fast paced, sometimes stressful environment with a strong focus on customer service\. The RN interacts with all levels of personnel in a variety of departments, healthcare settings, agencies, and community resources concerning the healthcare of the patient
+ RN with current unrestricted Arizona license
+ Graduate of accredited school of nursing
+ BSN preferred
+ Current BLS certification
+ Demonstrates verbal and written communication skills
+ Basic Computer skills, including but not limited to MicroSoft Office applications\.
+ Strong Customer Centricity\.
+ Requires critical thinking, communication, decision\-making, analytical, and strong interpersonal relationship skills\.
**Primary Location:** Mesa\-Arizona
**Work Locations:** 1840 S Stapley Road Suite 101 Mesa 85204
**Employee Status:** Individual Contributor
**Job Type:** Full\-time
**Job Level:** Day Job
**Job Posting:** Feb 26, 2018, 8:45:35 PM
Cigna is an equal opportunity employer, which means we offer equal treatment to all applicants. Cigna does not discriminate, either directly or indirectly, on the grounds of race, color, sex, gender identity, sexual orientation, nationality, national origin, ethnic origin, religion, beliefs or creed, age, disability, marital status, veteran status or genetic information in any area of recruitment. In some countries we ask for information on the ethnic origin, gender and disability of our applicants for the purpose of monitoring equal opportunity. If you have a disability and would like to indicate as part of your application any relevant effects of your disability and any adjustment which you consider should reasonably be made to the process to assist your application, please do so in the relevant field during the application process.